“Sarah and her team were great to work with! The stairlift was install quickly to help with my parents moving into our home.” Paula Marry Hudson, MI
“quality product, professional installation.” Mayflower Church Lansing, MI
“We bought a used stair chair. Brandon installed it for us. Got it done quickly, gave us instructions on use and care. He did a very nice job.” Marilyn McKenzie Lansing, MI
“Aadjustable support bed provides excellent comfort for back pain.” Ronald Thill Holt, MI
“Good quality elevator, with professional and friendly, technical expertise. It was a pleasure to do business with mobility 101.” Janette Caputo Alma, MI
“Installation and service was on time and professionally done. We are happy customers” Bob Fuller Grand Blanc, MI
“Friendly and convenient installation of a solid product.” Robert Welch Brooklyn, MI
“Very professional installation, on time and kept us advised as to progress.” Tom Korringa Canadian lakes, MI
“I like that it gets me to the basement” Carol Legrow Burton, MI
“You had exactly what we needed, and responded promptly to our inquiry.” George Borgeson Grass lake, MI
“Amazing customer service from beginning to end. Everyone was on time to appointments and installation. The installation was completed quickly and perfectly and everything was left clean. This is a company that I would not hesitate to recommend. Their work and product is absolutely outstanding.” Shirley Lieb St. Joseph, MI
“We really appreciated the professionalism and personal commitment of your staff to make sure the elevator was installed in a timely manner.” Janine Rzepka Cadillac, MI
“We have had no problem with the chair lift in the first year of operation. The first year maintenance check was thorough.” Robert Stevens East Lansing, MI
“We appreciate Sarah and her patience and help and how quickly she answered my questions. Our installer was great.” Larry Borek Taylor, MI
“Think it's a great machine” Earl Campbell Ortonville, MI
“Even though there was a delay on the part of the manufacturer, 101 Mobility customer service was fantastic!” Debbie Marijanovich Westland, MI
“Adaptable to many floor plans due to compact design (PVE)” Greg Thomas Traverse City, MI
“Good quality and good customer service.” Kay Sortor Monroe, MI
“Great customer service” Karin Kowalski St Clair, MI
“It was a pleasure working with a company who was able to work with me - answering questions & being flexible with changing install dates.” Northey Joanne Carelton, MI
“Sarah, and her crew were friendly and professional. They provided me with a dependable solution to my mobility issues. I am thankful for them and their product.” Ned Devereaux Rives Junction, MI
“Friendly, pros” Azalia United Methodist Church Azalia United Methodist Church Maybee, MI
“Very professional staff: Keaton, Hamilton and David. I interviewed lots of companies but Keaton Ayers sold me, even though there were cheaper options. I was convinced that 101 mobility was what I needed. Hamilton and David, the installers, were thorough and professional. I am satisfied with the way they explained things. The lift is easy to handle and makes such an improvement in my life. Now I can enjoy my master bedroom again.” Karen Glaser Blissfield, MI
“Our builder did most of the coordination, but Chad was very helpful with the times we communciated with him. Thank you! Best wishes, Heather” Heather and Keller Smith Manitou Beach, MI
“The people are great in sales and installation and the product is great. An A+experience all the way around.” Shannon Welchli Jackson, MI
“Very pleased with our new Handicare Stairlift.” El Schlesinger Grand Blanc, MI
“Friendly and knowledgeable. Helpful because I am not computer savvy.” Sue Cole Grand Ledge, MI
“Every thing” Michael Switras Lapeer, MI
“The Crew that was assigned to our Annual Preventive Maintenance service were courteous and professional. They explained each step of the process and encourage questions. I learned a great deal more about my Bruno Elite Stair-Lift which is greatly appreciated. The crew is welcome back anytime and they were outstanding representatives of the company. Richard Vida” Rick Vida Westland, MI
“Very flexible with install times and got the job done quick!” David Reynolds Garden City, MI
“The Bruno chair was installed this week and works just like it's supposed to. We had positive experiences with every person we came in contact with, beginning with the first phone call. Next was the home visit (with no sales pressure), measuring, setting up a date for installation and the installation itself. Everything went smoothly. We would definitely recommend 101 Mobility, and we certainly intend to do so when anyone asks. We could not be more pleased.” Susan Dennis Northbranch, MI
“Our salesperson Keaton was fantastic. He was attentive and respectful, he knew the product, answered all our questions, and no hard sell. I had done my research ahead of time, so the decision was easy as was the process. The installation with Brandon was outstanding. He was personable, efficient, went over use, care and maintenance, we could not have been happier. So far our experience has been great and our confidence in the product makes us excited for my 95 year old father to live easier in our home. And our dog quickly became comfortable with its use. Thanks guys! Definitely recommend.” Lisa Uguccioni Howell, MI
“Very good” Dan Arion Swartz Creek, MI
“We loved our salesman! He was never pushy. He kept in consistent communication with us during the entire process. We greatly appreciate the friendly and professional manner of everyone with whom we worked. The stairlift is custom made with a metal rail system that mounts onto the steps. My husband’s life has been immensely improved! We researched several quotes and met several people from various companies. We have no doubts about this choice for our home.” William Ewing Casco, MI
“You were able to install my lift chair for my sister in less than a week. With the delays from covid-19 everywhere, I was very impressed. The installer was professional and efficient as well as being a very kind man. He explained the steps and reasons for each, along with testing the product at his much larger size than my sister and he showed how the chair works. Great work.” Becky Paris Pinckney, MI
“The stair lift was a solution to a problem for my wife and I. Both showers are on the second floor of the house we both love. My wife recently suffered a stroke and cannot maneuver our stairs. The stairlift was the perfect answer. Everyone we have dealt with at 101 Mobility has been courteous, helpful, and professional. Thank you 101 Mobility.” Otto Zillgitt Monroe, MI
“How easy it is to use! Could you please send a receipt for my paid Bruno Elan that was installed for Roy. E e check on 12-29-21? Thank You,Karen Hudson” Roy Nemecheck Westland, MI
“Excellent service……..I search for a chair lift for my wife for a long time…101 mobility was the best company I found…….They gave me a great deal on a chair lift…….Made me feel comfortable on something I knew little about…..keep up the good work for seniors……” Colin Probert Grosse Ile, MI
“The care and respect they treated my parents with. We are an active duty Marine Corps household in North Carolina and were nervous because we could not be there for the installation. The feedback I received from my parents was positive and they love the product, what more can I ask for! Thank You” Robert Rooth Howell, MI
“Excellent service, very prompt and professional. The quality is the highest you can get. Very quiet when in use. The workers that installed the chair cleaned up and left nothing behind. I would recommend this stair lift to anyone in need.” Beatrice Cook Jackson, MI
“Questions answered promptly. Timely installation.” John Keana Jackson, MI
“Prompt attention and trained personnel” Rj Kring Ortonville, MI
“Installed my equipment in a very professional way. Very pleasant workers and very clean. Very happy with the product (Savaria lift) and only had one issue with the product that was corrected.” Byron Zuehlk Washington, MI
“Prompt professional service. Quality products. I would confidently recommend 101 mobility to friends and family.” Linda Gerdel Howell, MI
“The products fit needs for the condition. Quick service and easy process aligning appointment for installation” Chris Joslin Swartz Creek, MI
“It’s such a relief to have a safe way to use our basement without having to worry about my relative having a heart issue. Thank you for the great installation.” Arlene Robbins Westland, MI
“The service was great and the product is wonderful. Thank You !” Jim Rozell St Clair, MI
“I have been familiar with Bruno products for several years. All of the 101 Mobility employees I have interacted with have been very pleasant, knowledgeable, and helpful.” Joan Brooks St Clair, MI
“Good stuff” Dave Habermehl Wayne, MI
“Prompt, good communication, good quality, experienced install.” Gerald Raker Jonesville, MI
“101 Mobility is a terrific company. Their rep gave us a very professional introduction to the Bruno lift. The sales process was smooth and effective. The price was excellent and the installation was great. This chair is saving my life.” Charles Apple Grand Blanc, MI
“So far, the chair is working like a gem and I appreciate the quick and professional install. I don’t want to forget to mention our sales guy. He was very friendly and addressed all of our concerns reagarding product reliability and price. Thank you for a little peace of mind during a stressful time.” Terri Ibach Southgate, MI
“Fast service.” Antoine McReynolds Romulus, MI
“So much easier to go from ground level to deck level. There is still some problems, like making it work in very cold weather, maybe a light by the key holder. Also the beeper goes off beeping at strange times.” Diane Brainard Dearborn Heights, MI
“Very customer focused our entire team starting with the consultation and quote to the install team was outstanding. Very nice and they insured we understood everything ! Thanks again for a pleasant experience !!” Linda Iski Newport, MI
“I was very happy with Keaton Ayers who was extremely patient with me when signing all of the paperwork online. I did that sort of thing when I purchased my condo a couple of years ago but I was still in need of help and he was great! The installation of the ramp was at my boyfriend's home, as he has volunteered to take care of me after my total ankle replacement. He said the install done by Chris Araj went smoothly, he was very prompt, kind and efficient. I have not personally seen the ramp yet but my boyfriend said it is aluminum, 19 feet long and has a rail to hang on to. It seems sturdy and he was happy with everything. Oh, the best part was, the ramp was even delivered ahead of time! Cyndi Gessner” Cynthia Gessner Holly, MI
“Great service and installation” Barbara Borg Jerome, MI
“All your representatives were knowledgeable and professional. I really appreciated that your company worked hand in hand with the contractor that installed the lift shaft.” Robert Bityk Metamora, MI
“IT WAS A GOOD PRESENTATION AND INSTALLATION WENT WELL. (A COUPLE OF NICKS IN THE TRIM ON THE STAIRWELL, BUT CAN BE TOUCHED UP) THE STRAIGHT STAIRWELL, MADE IT AFFORDABLE. WE LIKED THE WARRANTY AND OTHER FEATURES. OFFICE PERSONNEL WERE FRIENDLY AND HELPFUL. I HAVE MADE GOOD USE OF THE STAIR LIFT, I NEEDED IT QUITE BADLY TO BE ABLE TO GET UP AND DOWN THE STAIRS. I CAN'T IMAGINE BEING WITHOUT IT NOW.” Bonnie Kenzie Jackson, MI
“I was in a bind because the previous company I had servicing my stair lift went out of business. I called Bruno and this was one of the companies in my area that was a licensed Bruno contractor. They were able to come out quickly and the technician was prompt, reliable, and very nice.” Myra Berthiaume Taylor, MI
“Great service, very reasonable price.” Stephen Crippen Leslie, MI
“Works good!” Bill Clark Portland, MI
“101 Mobility were great to work with, communicated well throughout the whole process, answered any questions we had and the ramp looks great!” Scott Winfrey Westland, MI
“Worked with the down payment very courtesy came out quickly and set up the ramps and did a very good job” Woody Woodrum Westland, MI
“It was affordable and we'll kept” Milan Johnson Inkster, MI
“Professional appearance and demeanor. Fully transparent. Timely and courteous. Good product” Thomas Ignaczak Battle Creek, MI
“The phone conversation. Very helpful & The lady who took care of me from start to finish was very professional” David Williamson Oxford, MI
“My wife and I were very happy with the help and service they provided. Our current scooter which was very old quick working and we were able to get a replacement very quickly and it fit our budget I can see why they have a 5 star rating.” Tom Weeks Almont, MI
“You did what was promised.” Nancy Wade Horne Belleville, MI
“First and foremost the product (Bruno) that 101 Mobility offers is made in the USA. Everyone was extremely knowledgeable and professional. I really liked that after the chair lift was installed Keaton made a follow up telephone call. My entire experience with 101 Mobility has been awesome. Thanks.” Linnette Aniskiewicz Okemos, MI
“Fast friendly service.” Helen Simon Pewamo, MI
“The chairlift is easy to use. It is made for a taller person so I have a bit of trouble reaching the footrest and the back of the seat. But I’ve made it work and it sure beats climbing the stairs!!!!” Mark & Kathy Nelson Marshall, MI
“Work great” Sharil Roby West Bloomfield, MI
“The high quality of my chair however I wish I could remove the chair myself when necessary instead of paying $150 for removal and $200 to put back on” Karin Kowalski St Clair, MI
“The ability to rent was perfect for us” Kira Marzec Howell, MI
“I'm impressed with both the stair lift and the service providing for its purchase and the instillation itself. Thank you” Wynne Lewis East Lansing, MI
“Easy to work with 101 Mobility. Worked with us to get an earlier install date, which greatly helped our situation. Quick install & worked out a few kinks to our satisfaction.” Carol Kroskey Jackson, MI
“Excellent products and service.” Pat Limonoff Webberville, MI
“The installer was very nice, knew everything about the product, and was fast! The sales rep was so helpful. Thank you for helping me get our chair lift installed, and my husband downstairs again!” Alice Schehr East Lansing, MI
“Hamilton was very responsive to our request to solve our handicap accessibility issues. Impressed that he actually took the time to drive and inspect our church. Quotations were detailed and reasonably priced. Kari and crew member did a marvelous job of installing our new VPL. After state inspection, Kari took time to explain the VPL operation to several of us. He didn't seem rushed and devoted as much time as we needed. Would definitely use 101 Mobility again if we ever do another lift.” Stanley Clingerman Reading, MI
“Every year when we visit Michigan we rent a scooter from 101 Mobility. They have been wonderful! Can't do better, see you next year, Jay & Kelly” Jay David Martinez, CA
“I like the fact that 101 Mobility does the whole installation package. A lot of your competitors want all the prep work done in advance by a third party (cement work, modifying the deck, etc). Also, even though they had some delays in getting here, they worked late until they got it done.” Tim Perry Plainwell, MI
“The lift is exactly what we wanted.” James Gray Turner, MI
“Kerry was awesome on the install and how to operate and maintain the stair lift.” David Fletcher Westland, MI
“We needed a ramp, and I could find no one to build it here in Genesee County. You got it here in time for us to use it. Thank you” Pat Molter Burton, MI
“Customer interaction” Ilsa Kingerske Alma, MI, MI
“Fold up rail” Karin Kowalski St Clair, MI
“High quality and affordability” Don Kobleski Spring Arbor, MI
“Excellent Quality, Professional Installation.” Henry Dorrum Chesaning, MI
“fast and friendly service. installer who know what he was doing.” Larry Sparks Grand Blanc, MI
“Folks said installers were great and courteous. Phoned to let us know they were running a little behind, which was appreciated.” Linda Moilanen Washington Twp., MI
“The kindness of the staff” Chris Saddler Quincy, MI
“The installers were exceedingly professional at there trade. They were cautious when bringing the large sections of rail into the house, and did not damage anything. There explanation of the operation of the lift was detailed and precise. The installation only required a few hours and they made accommodations for my wife who is disabled.” Mike Carter Taylor, MI
“Highly professional service. Very much appreciated.” Frances Fronczak Brownstown, MI
“Vary polite people” Darcy Hosner Leonard, MI
“Our salesman was courteous, ON TIME, and was honest and trustworthy. We got our stairlift installed one week later and we are very happy and will absolutely recommend 101 Mobility. Gary and Joan” Joan E. Smith Wyandotte, MI
“Very prompt in getting right product” Sylvia Marlett Dearborn Hgts, MI
“Answered all my many questions. Gave me all the information I needed to make the right decision for my situation.” JoAnne Amador Fenton, MI
“The young man that came out was very friendly and professional.” Harold Clark Westland, MI
“Well made. Good quality. Only minor deficit was the double-sided tape for the remote sensor did not stick well to the wall. 101 Mobility Staff were all very efficient and capable.” Raymond Chan Flint, MI
“I received five bids on a stair chair for our 15 step straight staircase down to the basement. The bids ranged from $2,800 to $6,880. Amazing how the high bidders prey on seniors! 101 Mobility bid $3,000 plus $168 tax refundable with a script from our doctor. After listening to the five reps explain the merits of their chair, I hit the internet for reviews and ratings. The Bruno was consistently ranked high. We visited the 101 Mobility showroom for a test ride and completed the paperwork for the purchase. The staff were all pros. Keaton was the rep who came to our home to measure the staircase and explain the Bruno Elan. Shawna walked us through the paperwork and followed up with the warranty. Chris installed it in under two hours and took time to show me all the inner workings. It's only been a week since it was installed and working fine. Makes trips up and down with the laundry basket much easier and safer. I heartily recommend 101 Mobility and Bruno.” Albert Butler Linden, MI
“Technician installing was professional and informative.” Kathy Moore Flushing, MI
“Good customer service. Nice product” Karin Kowalski St Clair, MI
“Liked that you had an operating/functional display for the Bruno chair stair lift system at your location in Plymouth. I am an engineer. This made a big difference in my purchase decision. I started by thoroughly vetting the Bruno system and their company and yours on-line... came up solid. Kyria/Shana at site in Plymouth was proactive and available for my son to visit your place with no hiccups. Sales person who came to the house for the estimate was outstanding in knowledge, efficiency and demeanor. Quote was fair and competitive. Chris who did the installing was efficient and capable. Need to fix a squeak.” Greg Exner Woodhaven, MI
“The install was drawn out over a week because the wrong rail length was sent. After the correct part was received the install went smoothly. The crew installed the lift and left the site clean. My only complaint is that the lift must be folded for the call buttons to function. I have only used the lift a few times since it was installed and it is functioning well and is very quiet.” Byron Zuehlk Washington, MI
“Better communication between customers and 101mobility. Better product knowledge for customers.” Peter Beauregard Algonac, MI
“Installer didn’t seem that interested in our concerns. You have to wiggle the chair at the top of the stairway even though you hear it click into place to get it to start to take you down. When I voiced concern over it the installer said “they all do that, you just have to wiggle some more in the chair.†I didn’t think highly of that. I felt he was all about getting the installation done and onto the next. He even voiced that he usually does not have to take the check for the balance, but he would, but refused to give a receipt repeating that the office would send me one.” Cheryl Holt Fenton, MI
“I was not aware that the state inspector had come and approved the Chairlift for several weeks.” Saint Mary Star Of The Sea Jackson, MI
“It took me three calls over the span of 6 months to actually get an appointment. I understand that it was during the onset of the pandemic but I got no communication from your end.” Lynn DeYoung Bay City, MI
“You really did a good job. Distance could cause others a problem. Thank you for having what I needed. Robert Somers” Robert Somers Holly, MI
“Evert thing was great.” Terrence Gacioch Wyandotte, MI
“I don't know.” Denise Provost Belleville, MI
“Three years after purchase, down valve stopped, working, and the de de scent of the elevator was very slow. I had to wait a couple of months before your crew had time to repair it. Then it only took an hour I felt I should have been charged less since my Elevator was the only one in 40 which Kari said had had a problem with the down valve. Did you sell me a lemon?” Kent MacKay East Grand Rapids, MI
“Work with the customer on pre-installation issues.” Janet Zerbel Grawn, MI
“Pricing” Rick Boyce Garden City, MI
“The repair service time sucks. We had a chair installed and 3 days later, it needed battery service. We are told they can not come back until 5 days later! Until then we must listen to the chair make loud beeping noises! Not good...smh” Charles Garlock Howell, MI
“You need to be honest up front about shipping. Before my order I was told it shouldn't be higher than $15. After you received my order and I asked again I was told our minimum charge is $25 and we really don't do much shipping. New policy? Tell me up front next time. At least you let me know that before driving 25 miles to your store I need to be there before 2pm or no one would be there.” Edward Vojtush Ray Twp., MI
“The salesperson was wonderful. Customer service didn’t help answer phone. I tried returning the managers call but couldn’t get answer. Was only able to speak to her when she called me to collect funds for service.” Walter Nikon Trenton, MI
“The process of ordering the unit until installation took way too long. I ordered it at the end of October and it was finally installed the first week of January. It’s about 2.5 months to get the unit, way too long in my opinion. That is my only complaint. If someone were to ask me I would tell them it was all good but if they cannot wait for an extended period of time to get the unit they should try somewhere else.” Richard Ringer Hartland, MI
“The chair does not turn as promised. I called twice on Friday (yesterday). The first time I was told that a technician would be calling me shortly. Five hours later I called again and was disconnected after listening to your recordings. The third time I was told that there was no one available to take my call and I could either call back later or leave a message. This is not what we spent $15,000 + to have happen when we need help. When we were in the process of buying it and the ordering process I bet you guys called us 12 times, now that it’s installed I can’t get help. This is totally wrong.” Dan and Katherine Coffield Grand Blanc, MI
“Trying to get an invoice showing I had paid for the lift so I could collect from my insurance. I was ignored until just last week. Took several phone calls and emails to finally get get a invoice. I could recommend several people to you but now I not sure I should. Judy Gavin” Judy Gavin Marcellus, MI
“The battery on our scooter died after minimal use. Friday night at my brothers rehearsal dinner it died just driving into restaraunt and to bathrooms. Less than one hour of use. Same Saturday but my husband kept up on it with charger.” Tracey Sandberg Clifton Park, NY
