101 Mobility of Richmond Reviews

“101 Mobility did an excellent job on all aspects of my VPL installation. Starting with a clear drawing to help me understand how the finished project will look. Their work to prep my deck for the installation was done in one day and set things up nicely for my concrete people. Once the concrete set, 101 Mobility completed the final install in just a day. Throughout the process they have been responsive, friendly and professional. Thanks Eric and… Derrick! 5 Stars. Would use again!”Read MoreRead Less

“Derrick is an exceptional technician and a true asset to 101 Mobility. From start to finish, his professionalism sets the tone — he communicates clearly, keeps you informed at every stage, and makes sure you understand exactly what’s being done. His work is meticulous and thorough, with an attention to detail that inspires confidence. What really stands out is his respect for the workspace. Derrick consistently cleans as he goes, keeping the… area organized and safe throughout the job. It’s a small thing that makes a big difference, and it reflects the pride he takes in his craft. If you’re looking for someone who combines skill, professionalism, and genuine care for the customer experience, Derrick is the technician you want. Highly recommended.”Read MoreRead Less

“Timely and Amazong”

“I checked out several companies offering elevator installation, but chose 101 Mobility for what I consider the most promising, reliable and dependable. They responded to each and every one of my many inquiries. Installation was to perfection… Both Eric and Derick did a super job and both were a joy to work with. I highly recommend 101Mobility.”

“Very capable and nice team.”

“Eric was great. He was polite, professional, and did a good job. I also liked it that he gave me a call to let me know he would be a little late and that was fine. I like courteous And friendly, and he certainly was. Good show”

“Fantastic experience with this company! From customer service to finding a workable stairlift rental solution, to account setup to installation, this company outperformed a a very negative competitor in a myriad of ways. Sales Manager, installers Eric and Derek went out of their way to help me solve my lack of ambulation in my home. Holly quickly set up my account and even processed a payment update. My home has a full 1,200′ basement which I… could not access to do laundry, turn my water on/off, access my electrical service box, or furnace due to my inability to use stairs. Eric completed the install on 01/06/2026, kept me advised of his progress, showed me how to use the stairlift all in a kind and compassionate and professional manner. I felt the staff clearly understood what I needed and greatly extended my expectations. I highy recommend this company to anyone wanting to stay in their own home, maintain independence, and do so affordably. The other company was rude, the salesman gave me a ‘sales pitch’ and then could not remember me, did not follow up, did not have a rental option and very overpriced stairlifts. Needless to say I am thrilled with my increased mobility with access to ctitcal space in my home. Thank you so much!”Read MoreRead Less

“Our experience with 101 Mobility , and the Bruno lift that they installed, is excellent. As with anything of quality. it is not cheap. But, for us, the unit and support bv Eric King, and others at 101 Mobility, is good value for investment.”

“101 Mobility Richmond is a squared away outfit. Very knowledgeable and professional in both technical and customer service. I’m very glad to be a customer, I hope for many years to come. Both Eric and Stephen went above and beyond helping me and my stairlift issues almost as soon as they were contacted. Great customer service and a company that cares about veterans. I can’t say enough good things about 101 Mobility!”

“Very professional and prompt. Wife really enjoys her stair lift to get up and down our steep steps.”

“101 Mobility was outstanding! Especially Steven, the Regional Manager – he personally made sure I had everything I needed and went the extra mile to help me. When no one in Richmond cared to help me, 101 Mobility and Steven came to the rescue!”

“Great customer service, from the manager to techs, gave info requested, received a quote – no pressure sales. Technician(s) uninstalled and reinstalled chairlift. Due to an appliance that needed to be installed. Technician(s) prompt and cordial. Respected property.”

“We are very satisfied with Mobility101 and their Bruno lift installation. They provided a detailed guaranteed price quote. The lift was installed as quickly as practical. Was kept fully informed by their friendly staff as installation proceeded.”

“Fast and easy installation. Technicians were knowledgable and professional.”

“Great experience, very professional, great communication, a job well done.”

“101Mobility has helped my family with mobility issues, and their professionalism is exceptional.”

“From start to finish, the Bruno Stairlift from 101 Mobility in Richmond installation was top flight. Eric King came to estimate the job – he knew the task inside and out. Manager Steven Banks kept us well informed along the way. The installation went well. Unfortunately the manufacturer omitted one tiny piece. However, 101 Mobility stood by us – in three days the part arrived & the stairlift works wonderfully. 101 Mobility is an excellent… organization with whom to do business.”Read MoreRead Less

“101 Mobility delivers a unique service with their custom stair lift rentals. After researching local suppliers and getting estimates, I thought I was going to have to either purchase a stair lift (tens of thousands of dollars that I didn’t have,) or rent two ‘straight’ lifts for my loved one to get up the stairs. What an incredible windfall to discover that 101 Mobility has the ability to install a customized, modular chair lift for a monthly… rental price. The install planning was exacting and thorough, and the included service was top notch. The customer service was flawless: the cost and expectations for installation were very clear, the response times quick and proactive, and the in-home service was fast and friendly. They even purchased a tablet for us to use to scan error codes if the lift malfunctioned, and to re-set it on our own. I have told everyone I can about them, and am more than happy to submit this review. The team at 101 Mobility demonstrates genuine care and support for families having to make hard decisions for loved ones whose mobility is compromised. I am so lucky to have found them!”Read MoreRead Less

“101 Mobility has been great! I did 3 fractures of my ankle in April. They answered our phone call when other local companies did not. They sent someone out to measure, etc. The metal ramp was a blessing! And their pricing was good, too! We had it taken out today, after 4 months. They are professional, helpful, and friendly. We highly recommend 101 Mobility.”