“Prompt service and knowledgeable techs and sales staff” Jeff Wamsley Point Pleasant, WV
“it works” John Cummings PPAY Barboursville, WV
“It works. Excellent service.” Pat Williams Fisher, WV
“Wonderful young man. Great service !” Frank Jennings Charleston, WV
“The accesibilty. Quick to schedule an appointment to come into my home to check my mobilty scooter with determination to find and fix the problem. Works with me to pay payments until I have paid the cost of the product so that the priduct can be ordered and delivered. Technicians are always polite and professional in the job that they do. There is no other mobility store in the surrounding area that is reliable and does the job that 101 Mobility does. Erania Chapman Charkeston, West Virginia” Erania Chapman Charleston, WV
“We are extremely pleased with our lift chairs and recently the exterior one broke down. 101 sent folks out and within the week it was fixed. We appreciated the service as the lift is vital for my husband and was for me following my knee replacement. We like that we can depend on them.” Sharon King Charleston, WV
“Product is great and the service is WONDERFUL” Karen Thorne Shinnston, WV
“The two visits we have had were polite, efficient, and solved the issues with our chair lift.” John Fuquay PPAY Milton, WV
“The stairlift has changed my mother’s life and also my stepdad’s (who is her caregiver). The gentlemen who helped us were courteous, efficient, and extra accommodating in order to have it installed before my mom started chemotherapy again. We cannot thank you enough for a great product and excellent service.” Amy Dillon HUNTINGTON, WV
“101 Mobility was a good communicator. When they arrived at my parents house the installers picked up on an error that the field measure guy missed. The entire team jumped in and resolved the issue overcoming the error. The work was completed the same day as the appointment and the overal cost was very fair.” Charles Tyson NITRO, WV
“When I was shopping for my Pride Victory 10 scooter your staff was so helpful and knowledgeable. Glad I made that purchase.” Pamela Harvey Cross Lanes, WV
“Quality products and technical services to meet patient needs.” Scott Lindsay Bridgeport, WV
“Excellent service, quality products, and very quick to install. It’s perfect for my mother who requires a stair lift.” Julie Spence Huntington, WV
“Quality stairlift. Very knowledgeable and friendly installers and staff. Had the stairlift installed in a timely fashion after the first time I contacted them.” Richard Cottrell PPAY Hurricane, WV
“timely cost effective and knowadgeable and pretty fast instaliing and explaining things” Wilma Bennett LOST CREEK, WV
“Very grateful for the quick service 101 provided in my emergency. They are always polite, friendly and efficient. The client can depend upon them.” Don & Paula Jenkins Barboursville, WV
“The technician was knowledgeable and helpful” Jeanne Rowe PPAY Huntington, WV
“We have been very pleased so far with our outdoor mobility chair. Dealing with your company was very pleasant” Marjorie Orango PPAY Charleston, WV
“Dependable. Will work with you regarding a payment schedule. Honest evaluation of repairs and if an item can be repaired and not overcharge for a product or service. Erania Chapman Charleston, WV” Erania Chapman Charleston, WV
“The work on my chairlift was done professionally and in a short amount of time!!!Tim was an amazing person to work with and he is such a blessing to your Company!! Thank you for such amazing work!!! Sue Banonis” Sue Banonis S CHARLESTON, WV
“Quick response. Easy to work with.” Malinda Todd Beckley, WV
“Installer finished the job in just three hours. He arrived on time, worked steadily, and did a fantastic job. And he was alone to install two stairlifts in our entry. I was impressed. He showed me how everything operates and reassured me that if there’s ever a problem to just call and they would take care of it asap. The product purchased was a good one and I’m happy with it. Would recommend 101 Mobility to anyone with home mobility needs.” Debra Hamrick Scott Depot, WV
“Ease of getting a quote (all via e-mail), ability to schedule an installation quickly (< 2 weeks) and savings opp (getting a prescription from the doctor to avoid having to pay sales tax). Installation crew was great, ramp was installed quickly, professionally and with no mess left behind.” Jonathan Joyce Shinnston, WV
“All ready submitted comment” James Strickland Hurricane, WV
“The product we purchased is perfect for our house and my 95 year old mom. All of the contact I have had leading up to the installation have been seamless.” Lisa Krasnow Huntington
“This is the second Harmar stairlift we have bought from 101 Mobility. Tim was more prompt than I was arriving for the installation, and it went flawlessly. He was well organized, friendly, and above all, competent to do the installation single-handedly. The automatic folding track feature makes a huge difference in that it clears the entrance to a TV room which would otherwise be accessible only by walking through the living room to the other doorway, clearly not very practical for mobility-limited folk. Thanks for another excellent installation and to Tim's clear review of its features. It solves many problems of access in a two-story home.” Bill Hudgins Huntington, WV
“We appreciate our technician's, Shane, attitude and customer service. The chair lift has been a game changer for our Dad.” Donna Adams PPAY Weston, WV
“as advertised, installed in the time estimated., good installation” Carl Thompson Charleston, WV
“How well they work with their clients as far as scheduling, working out a payment plan and always provide the best of service to ensure the client is mobile. Erania Chapman Charleston, West Virginia” Erania Chapman Charleston, WV
“Lovely people to deal with and meet deliver schedule as planned.” Judy Degraw Beckley, WV
“Chris Shockley was a very good in the work of getting the chairlift fixed and it runs very good. I will call Monday and order the chairlift for my second stair case. I am weel pleased with your equipment. Dolly Woodell.” Dolly Woodell Richwood, WV
“You have what we need.” Russell Woods Ona, WV
“Excellent service from Shane and the 101 team every time I have had the need to call for service.” Jerry Isaacs
“Quality is good. Easy to learn how to use. Installer was knowledgeable and courteous.” John Charonko Charleston, WV
“It is a slow ride for mother-in-law” David Ryder Milton, WV
“Fast and dependable and very professional service.” Johanna Wheeler Huntington, WV
“Product seems manufactured to be a top-rate product. The adjustments to get it working properly were many, apparently needed due to safety concerns of user in Unit, so that would seem a good reason. Installers were attentive to our needs and concerns.” April S Wallace Clarksburg, WV
“Stairlift works well, makes chores much easier” Roy and Lyda Pauley St Albans, WV
“You knew about your products and quick response by sending someone out to my mom's right away Thanks!!” Robin Porter Gallipolis Ferry, WV
“Very professional and quick turn around” June Casto Evans, WV
“Good quality and service” Tony Daia Shrewsburry, WV
“Make it easy, excellent customer service” Michelle Thompson Nitro, WV
“Quick and competent installation. Excellent service.” Mark Defoe Buckhannon, WV
“On time and friendly and helpful” Charles Thomas Charleston, WV
“The employees were friendly and Josh tried his best to repair my scooter in a timely manner. Although it turned out the parts to repair my scooter were more than the cost of my scooter, I plan to bring another scooter to him soon. I definitely recommend 101 Mobility to my friends and family.” Cheryl & Randy Jeffers Barboursville, WV
“Very professional and accommodating” Diana Buchman So Charleston, WV
“the stair chair is a must to anyone who has impaired mobility. Stairs are dangerous even in health.” George Zaldivar Charleston, WV
“the repair person knew what the problem was & fixed the batteries issue. kind courteous and we didn't feel like we rushed - even the snow was beginning -- M,R.Warren” Maralee Warren South Charleston, WV
“101 Mobility has made out possible for me to remain in my home. Thank you!” Susie Shepard Nitro, WV
“Your employee Joshua bent over backwards to help us. He probably made 5-8 calls over an 8 hour period to make sure that we had what was needed in an expedited manner. He also stated to call anytime with questions or support needs. When we couldn’t arrange exactly what we wanted, he got the absolute next best thing, (one day later), making it possible for a woman who couldn’t leave her home, to be able to celebrate the holidays with her family, without further discomfort. Joshua is a definite keeper. So is 101 Mobility. Karen Farnell Service Officer American Legion Post 503” Karen Farnell Ocean Isle Beach, NC
“Thank you for your prompt service.” Vera Evans Clarksburg, WV
“Great service, very professional and very courteous” Clay Good
“Service is fast and professional as well as friendly” John Gladys Charleston, WV
“Honest and knowledgeable…. Chairlift is exactly as Justin described it, fast and efficient installation. All questions answered prior to install with excellent instruction how to use it. Great service.” Patricia Manis Huntington, WV
“So far, great service.” Eric Flinn Ravenswood, WV
“Always great to work with! Quick turn around and helpful employees-Thank you!! Marci Osburn” Marci Osburn Milton, WV
“When we had a problem, there was an adequate response.” Gail Caldwell Charleston, WV
“Wife would like some one come and look at two different things on the ramp.Our number is 304-525-6846 home. Thanks” Ron Adkins Huntington, WV
“Great job by installers. Office scheduled and installed on time.” Charles Boggs Gassaway, WV
“The product is excellent and the install was very professional. I have one more set on order and the only complaint is the length of time it takes for the rail to come. But I assume with this time of virus it cannot be helped. Looking forward for the exterior rails.” Sharon King Charleston, WV
“Quick service.” Mike Stratton Charleston, WV
“Did a great job!” Richard Osburn Huntington, WV
“Jim is great! He's helped us out so much. Finds what we need and has always taken care of us.” Larry Lucas Huntington, WV
“Timely and competent service” Ronald Stone Winfield, WV
“Repairman was honest and professional.” Doris Riegel Clarksburg, WV
“Have a lot of products. Every one is nice and accommodating” Ruth Cisco Dunbar, WV
“GOOD FRIENDLY AND ACCURATE SERVICE.” Elwood Penn Charleston, WV
“Good service” Norman Daniels Huntington, WV
“Came when you promised, right on time. Very nice employee, did quick repair and fixed the problem rather quickly. Very professional.” Darrell Garcia Beckley, WV
“In all my years buying things or having anything done I can say I have never met such nice people. as the folks in your company fron the sales to the people that installed our lift We are very happy with your company” Patty Duffield Charleston, WV
“This was my second time using your service and it did not disappoint. Your representative was very polite, efficient and solved our issue quickly. The stability is for my mother and with a 2 story home is problematic at her age. Highly recommend.” Kimberly Pennington Bridgeport, WV
“Everyone will professional and kind as I chose my product. When I picked up my scooter, the sales person explained everything to me and and answered all my questions. 101 was a pleasure to do business with.” Kathleen Sherman Charleston, WV
“Such quick and fantastic service-they were professional and friendly” Marci Osburn Milton, WV
“Service was kind and professional. We received scooter within a few days. Transition from rental to owned was flawless. We thank you for your promptness and understanding of our situation.” Janet Mitchell Huntington, WV
“Fast service” Debbie Cook Bridgeport, WV
“love my stair chair!” Brenda Beatty St Albans, WV
“Just installed a few days ago for hubby who is 85 and has althizimers, he loves it, and I do also, no worries about going up and down stairs, he needs reminders on how to use, but so far, it's great.” Joyce Hart Charleston, WV
“Prompt, Quality, Professional Service” Mildred Beer Buckhannon, WV
“You are very reliable and easy to work with. I’ve never had a problem through the many years you have taken care of me. Thanks.” Marc Wild Huntington, WV
“Returned my call the same day to set up service call. Arrived on time. Very knowledgeable about our stairlift. Fixed the problem and checked things overall. A very nice service person. We are very pleased and our rating for everything is a 10.” Doris Riegel Clarksburg, WV
“The staff is extremely polite, responsive, and professional.” Gail Kurtz South Shore, KY
“Everyone that we had contact with was so friendly and could easily answer our questions. The stair lift installation wasn’t destructive at all. I would definitely recommend 101 mobility.” Karen Williams Hurricane, WV
“My mother couldn’t do without her chairlift. Shane is amazing with my mother when he comes to the house. I would definitely recommend 101 Mobility.” Jennifer Gaynor Shinston, WV
“Quality products insuring safety. Prompt service” Susie Shepard Nitro, WV
“Shane was kind and professional.” Donna McGlone
“Good installer and easy to operate chair.” Paul Mollohan Elkview, WV
“Shane was very friendly and helpful! The chairlift gives my mother the ability to stay in her home safely!” Margaret Harbert Lumberport, WV
“A great company providing quality products and services in a timely manner. 101 Mobility installed a safety ramp and stair lift for our home almost two years ago and the tech was very professional and did an excellent job with the installation. I would highly recommend 101 Mobility to patients in need of special mobility medical equipment.” Scott Lindsay Bridgeport, WV
“Simple to operate Excellent service” Lionel Garner Bridgeport, WV
“These guys seem to be the best in the business. Worked with me for a long time & went over the top to help me get what I needed. You won’t be disappointed with 101 Mobility.” Brandon McKenzie
“Service is excellent, convenient, and responsive to the needs and desires of the client. The products satisfy the needs and requirements of the client.” Roderick Young Culloden, WV
“Product is great as is the service.” George Zaldivar Charleston, WV
“Honest and respectful service provided. They diagnosed the issue and worked to get it repaired as soon as possible. They kept me informed each step of the process, including approval of the parts to order. I would recommend their services and will do business with them again.” David Queen Huntington, WV
“Customer service was wonderful. Thanks so much” Diversified Assessment and Therapy Services Kenova, WV
“Reliable equipment, Great service.” Bill Comstock Cross Lanes, WV
“I have only had it a week. I like it so far” Brenda Beatty St Albans, WV
“Shane provided prompt service and explained the repair need thoroughly. He was very efficient and courteous. I would not hesitate to call him and your company again should their be a need for repair services. Thank You, for quickly relaying my request for services to a representative in my area.” Mildred Beer Buckhannon, WV
“We think the installation was great and it works great so far as we just had it installed recently and haven’t had a chance to use it very much but when we have it worked flawless. We definitely like it. The service man was really nice and did a great job installing it.” Wayne Hart Letart, WV
“Install was professional and quick” Tom Fox Jane Lew, WV
“Shane was very informative when we were deciding which stairlift to purchase. Then worked hard to get the stairlift installed. Patiently demonstrated how it was used and gave good instructions” Karen Thorne Shinnston, WV
“Shane, the installer, was very polite & nice to have in the home. He was very knowledgeable and explained everything so well. He made sure I knew how to operate the stairlift and answered all my questions very thoroughly. The stairlift has been such a blessing to me. It has made a huge difference in my quality of life!!” Amy Meadows Clarksburg, WV
“I recently purchased 2 straight stair lift chairs & they are going to change our lives. There was a little hiccup over scheduling installation, but that’s all. Josh was very nice & helpful & showed us everything we needed to know. Justin is going to see if a tech can come out & fix one chair so that it swivels in both directions—- it needs to at the very bottom. I have put it on Facebook & will tell others.” Donna Casto Charleston, WV
“Great service and products. Very friendly and knowledgeable staff.” Darla Garren Hurricane, WV
“Easy to work with thru the process. Flexible on follow-thru schedule. Good installation.” Jon Loker St. Albans, WV
“Good service.” Sam Bailey Weston, WV
“Quality equipment and professional service techs.” Scott Lindsay Bridgeport, WV
“I had a complete hip replacement and was sent home the day after surgery. The rent a ramp has made it so I can easily get in and out of my home. I use the ramp to rehab also. I can safely get my recommended therphy by using the ramp to get the required walking completed. The handrails are perfect therefore, I can navigate safely during my excercise. The ramp isn't slick as it has groves that allows good traction even in the rain. It was set up promptly and professionally. The entire experience with this company has been above our expectations.” Angela Maxwell Clarksburg, WV
“Friendly. Easy to work with. No hidden costs” John Richwood, WV
“We had a new lift installed in our van for my husbands power chair. It is easy to use and we like the fact that it is inside so his chair can be kept clean. The worker was friendly and totally explained how to use the control for in and out function. We would recommend 101 mobility to anyone who had a power chair.” Daniel Beach
“Professional, courteous, efficient installation. Jason was good about showing how to operate the chair lift.” Joyce Bolen Coal City, WV
“Responded to my calls quickly Answered all my questions Nice people and very easy to work with” Marc Wild Huntington, WV
“Clean professional on time knowledgeable and great product” James Higginbotham Buffalo, WV
“The installer, Shane, was amazing! My sister & I live 3 hours away from our parents. They said Shane was awesome! Thanks to everyone we talked with that made this easy.” Jennifer Gaynor Shinston, WV
“Quality products and professional service in a friendly environment.” Scott Lindsay Bridgeport, WV
“Excellent, conscientious, & knowledgeable service.” Roderick Young Culloden, WV
“Knowledge, Promptness, price, friendliness, warranty.” Pam Fidler Buchannon, WV
“Thanks to Jim and Shane for the help they provided to my sister in the planning and installing of a stair lift in her home at my request. This will be a great help to her since going up and down stairs had become a challenge for her due to her physical limitations. Her home now will be user friendly and I don't have to worry about any accidents occurring on the stairs. 101 Mobility was very professional during the entire process from beginning with the order to the final step of installing it. My thanks to 101 Mobility!” Karen Rogers Jane Lew, WV
“The people involved, salesman and installer, were very courteous and prompt.” Kathy Larson Huntington, WV
“I haven't got the product yet I'm picking it up thursday” Deborah Bailey
“Quick service, friendly people.” Sharon Stevens Cross Lanes, WV
“I love the lift. It works great and has been a lifesaver for our mother.” Sabrina Adkins Culloden, WV
“Great product! The installer was awesome. Very professional. He explained everything. My inlaws love the chairs! I feel much more at ease knowing they are not struggling up and down the stairs.” Kenneth Rehm Shinnston, WV
“YOU completed the job in a very good time as promsed” Rob Harris Clarksburg, WV
“We purchased two for the two sets of stairs in the house. It took nearly three months to get them but they were installed in one afternoon. They are very sturdy and have a smooth quiet ride. The chairs fold up leaving plenty of space on the stairs for others to use. Purchasing these mobility lifts ensures I can stay in my house as I age.” John and Noralynn Goold PPAY Scott Depot, WV
“Competent. Fast.” Tom Hutchinson Fairmont, WV
“Communication” Laila Herbert Huntington, WV
“quality of mateials reputation Installers:(service personnel) attitude, professional behavior, made sure install correct, flexibilty, reputation of product, willingness to address questions price not the lowest but in range” Hugh Campbell Hinton, WV
“Service and product great.” Jane Hustead Huntington, WV
“It does its job” William Casto Weston, WV
“Customer service from the friendly staff is excellent! The products I have purchased from them are top notch.” Mike Stratton Charleston, WV
“so far it is awsome!” Ronnie Smith Saint Albans, WV
“Good installers but all components were not there some unanswered questions” Rick Bowles Charleston, WV
“Pre installation matters, info and quotes could have been smoother, but we like the ramp and they returned immediately to correct a problem that showed up.” Ruth Cisco Dunbar, WV
“I have owned and used your product for 2 1/2 years with no problems, other than the initial expense I like it very much.” Ernest Tomblin Fairmont, WV
“Experience was good.” Carole Bates West Hamlin, WV
“Sent brochures and receipts as promised with person who came to take measurements for a new chair lift for my home. Have been told twice by Chris “They didn’t give me anything to bringâ€. He did show me on his phone pictures of chair, but I had nothing to study. Didn’t find on my phone. I will look for them again. I feel this is a big expense and want to be sure of my decision. Thanks” Susan Farley South Charleston, WV
“There was confusion regarding the status of invoice. I paid and afterwards received an additional phone requesting additional payment. Had to call in and speak with representative to clear up confusion. Think communication in office needs improvement.” Patsy Dizmang St Albans, WV
“Not really 101 Mobility's fault but the shipping company kept damaging the lift” Chip Frame Bandytown, WV
“Did a great job solving an issue and great to talk to. Would be nice get a discount for military or senior. People on fix income could use help my mom had problems and did not want help from family or impose upon them. Thanks very much. Installer great too.” Ronald Johnson PPAY Clarksburg, WV
“CONFUSION ON WHEN PART WAS ORDERED..IF I HAD NOT CALLED BACK ,PROBABLY STILL WOULD NOT HAVE PART.BUT AFTER 2ND CALL THINGS WERE GOOD..[POCESS JUST TOOK TOO LONG----BUT I WILL CALL YOU AGAIN IF WE NEED SERVICE” Ronald McDaniel Point Pleasant, WV
“The initial responsiveness in contracting and feedback was a little delayed. Overall the service was good. The installation was belated because the parent company Stiltz did not included critical pieces went they sent the unit- so I’m very surprised that pieces were not sent all together as this extended in installation time and our schedules of needing to be available which was not conviennent.” Cj Delgra South Charleston, WV
“You were very helpful to Ms. Penny Nichols. Thank you.” Penny Nichols Parkersburg, WV
“My technician didn’t bring any tools. He asked me for them. Luckily I had them but I found that very strange. Other then that everything was fine. The time it took to get an appointment was good and it didn’t take long to fix.” Corrie Whittington Dunbar, WV
“We need a scooter to support a person who is 250 and over. we also needed more than 3 scooters, your company only can supply 3 for our event.” Maria Drake Charleston, WV
“My issue of beeping chair not resolved” Barbara Miles Sandyville, WV
“Communication was horrible from the time we made the initial deposit until the unit came in. Multiple unanswered emails and phone calls.” Chris Whitlock VALLEY ELECTRIC St Albans, WV
“Difficult getting item ordered long wait time to get it in” Betty PPAY Barnett Marmet, WV
“Hand rail cuts were very crude and there were several metal shavings sticking out to cut hands Using a simple tubing cutter rather than a hack saw would eliminate the problem as well as reduce the chance of injury to both the installer as well as anyone using the hand rail” Jeff Maddy St. Albans, WV
“Because even after discussing problems in detail over the phone tech didn’t have any parts with him to correct the problem with stair lift. Another company that came by mistake had repair parts to fix issues.” Robert Shaver Sutton, WV
“no follow up, service not timely” Larry Carter Kenova, WV
“We paid over $15,000 for a lift which had several areas of bumpiness along the tracks. The noise and shaking of our stairs wakes up my wife who has had a stroke. The Owners of 101 Mobility in Huntington WV say, "It's normal" and there's nothing they can do about it.” Mac McLeod Charleston, WV
“incomplete work” David2 Thomas Huntington, WV
“My door opener hasn’t worked right since we got it. They came one time and told us they needed to order a circuit board. I paid 3500 dollars and didn’t have 2 days it’s already messed up. Now it’s opening the wrong way and bending my door so I called and they told me they would come when the circuit board came in. Well that doesn’t help the fact that I had to disconnect the hardware and now my door is just freely opening with nothing to stop it. Worst customer service ever. If I could redo it I would.” Chris Beaver, WV
