Hide

Hear From Our Clients

  • “Willing to work with Easter Seals”
    Stephanie Zendler
    Troy, MI
  • “A lift is very valuable, and helping me get safely into my house from the garage with my walker. Because I have a very hard time climbing stairs.”
    Arthur & Delores Wojtanowski
    Macomb, MI
  • “Informative show room. Professional handling by sales and service personnel. Great installation fitting need!”
    Fred Guyor
    Southfield, MI
  • “Service”
    John Monk
    West Bloomfield, MI
  • “Professional”
    Jennifer O'Green
    Birmingham, MI
  • “This service call for our chair lift was prompt, on-time, and efficient as have been likewise in the past. I highly recommend 101 Mobility for both its products and service!”
    Bill Knott
    Bloomfield Hills, MI
  • “We were looking for a stair chair and were pleased to find that 101 Mobility offered a choice of four or five manufacturers so we could compare and select rather than being given only one choice. The technicians who have come for our annual maintenance have been prompt, knowledgeable and very helpful in explaining what they were doing. I will confidently recommend 101 Mobility to any of my friends who need the services they provide.”
    Neil Hull
    Birmingham, MI
  • “The ramp and handrails are well constructed and will work well for my son. Customer service was excellent. Thank you.”
    Beth Avadenka
    Huntington Woods, MI
  • “On time, friendly, very professional”
    Igor Kan
    Keego Harbor, MI
  • “Very professional service from the day of initial conversation till the installation.”
    Rev Murthy
    Troy, MI
  • “Outstanding customer service from sales to install. Mike Kirby was outstanding on customer service and tech Trevor who installed the lift chair did an excellent job. My mother is 90 years old and she was able to operate the Bruno lift chair by herself. Thanks to 101 mobility Sri”
    Sridhar Rajagopalan
    Troy, MI
  • “The stairlift works properly and does not interfere with traffic flow when not being used.”
    Gerald Imhoff
    Beverly Hills, MI
  • “On time, competitive pricing and quality products.”
    Gene Yee
    Madison Heights, MI
  • “Love the look, quality and function of the large platform and stairs installed by their certified carpenters. Then once the wheelchair lift was built & installed it finally allowed me to get in & ot my house without a piggyback ride by my husband for the first time in 3 years!! The installers of the lift were professionals, knowledgeable, explained how to operate or lock the different functions for safety. Plus both crews left the garage clean of debris. Thank you again for giving us both better independence and the opportunity for both of us not being injured using our own method for so long!”
    Karen Winkler
    Clarkston, MI
  • “Great product and good communication. Installation went very well. Conscientious service man and very capable.”
    Christine Spix
    Royal Oak, MI
  • “Keaton was exceptional from start to follow up regarding product issues with quality of panels on the PVE 37. He recommended Tom Caskey to complete the necessary renovation work and he was absolutely amazing! The order took a while longer, but that was fine. The installation team specifically Kerry was very good and on the day of the installation his confidence provided customer confidence. During the state inspection the process was good. Kerry took additional time to assist he Smart Home Integration was operable despite it being new to everyone on-site. We are able to call the elevator using Alexa, which surprisingly is quite convenient. We appreciated Keaton coming back to scrutinize the product panels and willingness to meet customer expectations, which is important in today’s business. Hopefully, the rest goes well! Only issue left is when elevator is on the upper floor the door doesn’t close properly allowing for smooth operation. Recommendations would be to assure correct information is emailed to consumers and continuous updates about status of orders and inspections.”
    Michelle Ramirez
    Clarkston, MI
  • “Professional, reliable, respectful and prompt! Competitive pricing and very easy process. We recommend the company's services to anyone looking for safe and high-quality delivery and installation of stair lift chairs. The crew was very fast and helpful, our family got exactly what was requested. Couldn't be happier!”
    Sofia Murdock
    Caledonia, MI
  • “Quick and clean installation for a fair price.”
    James Mc Cool
    Sterling Heights, MI
  • “Professional leadership in explaining the usage of products you sell”
    Pamala Boykins
    Detroit, MI
  • “When Keaton came to our home, he was really nice and helpful, to help us decide the best options for us. Every time I texted a question, he was quick to get back. The installation went smooth, and we are very happy with the results. My husband can now get out and in our house with no steps; a huge safety issue. The unit is streamline and didn’t take up much room.”
    Ellyn Draft
    Grand Rapids, MI
  • “The entire process went smoothly and handled professionally. The ability for my husband to move from floor to floor is priceless. Follow up was great and product quality is very good. Thanks to all!”
    Nancy Latowski
    Sparta, MI
  • “The complete project was perfect from beginning to end. Sales prestation was excellent, office was very efficient , installer was very professional. It has been a long time since I had a no problem experience with a company .”
    Frank DiMaria
    Sterling Heights, MI
  • “The knowledge, honesty and willingness to help. Our entire experience was perfect. They delivered exactly what they said on time. I hold 101 Mobility in very high regard.”
    David Taylor
    Grand Haven, MI
  • “We are so very thankful for our stair lift....It's made a difference of whether we could stay in our home. We've told many people of what a great thing it is. Can't thank our son enough for suggesting it and taking the steps to have it happen. The representatives were prompt and did their job well!!! Gratefully, Arland & Jean Schultz”
    Arland Schultz
    Muskegon, MI
  • “Keaton Ayers was fantastic. Very knowledgeable and wonderful to work with. Dave the installer was a wonderful knowledgeable service man. Jackie as the receptionist kept us up to date on everything. Very professional group of people and all were wonderful to work with.”
    Donna Andersen
    Ada, MI
  • “Keaton gave an excellent presentation of the lift. He figured out what was needed on the landing to make it work. He answered every question. He made us the most comfortable out of the four companies we had come to my Mom’s house. He called to make sure things were moving along. He stopped back before installation to make sure we had the correct dimensions for what we had to build. Excellent service. The installation went great. Very pleased with the gentleman who installed it . Sorry I forgot his name. He explained how everything works. Made sure we were comfortable using it before he left. Mom is thrilled with the lift! This makes her staying in her home easier for her, my sister and myself. Thank you for very much, Linda Malone”
    Linda Malone
    Grand Rapids, MI
  • “Very responsive and quick service.”
    Ross Fowler
    Detroit, MI
  • “So far so good.”
    John Potter
    Rochester, MI
  • “I love 101 mobility. They're very dependable. I needed my stairlift repaired. I called them first thing in the morning and the chair was repaired before 1pm same day. That's amazing service. No 1 in my book!”
    Renee Hall
    Detroit, MI
  • “Installer showed up on time and did a fine job. Very friendly.”
    Daniel Lorentz
    Shelby Township, MI
  • “I know a 10 doesn't leave any room for improvement but this process was very smooth and I couldn't imagine it being easier. I was in town for the week to see my parents and it was clear they needed help with stairs. We actually started the process by considering a move! My parents were always resistant to the idea of a stairlift but I brought them into the showroom and Eric came out to the house to answer all our questions. The option he recommended was actually lower priced than what I was looking at but he didn't try to sell the more expensive model, he pushed the one that was best for our situation (and it really was the better option). Unfortunately, the necessary parts weren't available while I was still in town but they arrived within a week and the lift was installed the day after in a matter of hours. From showroom to install, it only took 2 weeks. I suspect it would've been even faster if it wasn't for the massive snow dump that happened the week the parts arrived! After the install, I was able to pay over the phone from a thousand miles away in about 5min. Literally 5min, I was at a post gym when I got the call and I had a stopwatch going. Carilyn was friendly in person and over the phone, very patient and didn't try to sell me into anything when I first went to the showroom. The price was reasonable and there were a number of applicable discounts that I didn't know about in advance but Eric and Carilyn actually brought them up when we met (instead of trying to keep them hidden). Admittedly, I chose 101 because it was nearby and veteran owned (hooyah!) but I would recommend them to anyone looking for a stairlift in the metro area. They also have stand-assist recliners but I didn't have enough time to delve into those possibilities this trip. There's a chair in the showroom and it's pretty awesome so definitely check it out if you can. Really great quality, amazingly comfortable, and looks like a regular recliner. It would blend well with most decors. If you need a stairlift or have considered an assisted recliner, regardless of the reason, definitely check this place out.”
    Alex Gebauer
    Bloomfield Hills, MI
  • “Keaton was phenomenal from the very first phone call. I called five different places and he was the reason we went with 101 mobility. He was also really great at working with my mother-in-law. and the whole process went smoothly! The guys that came to install it were great as well. Very very happy with the company and everything you did for us.”
    Arlene Pelton
    Grandville, MI
  • “Have only had the unit only a short time to give a sufficient evaluation.”
    Larry McLauchlin
    Grand Haven, MI
  • “Fit my need, work great”
    Patrick Oleszkowicz
    Novi, MI
  • “Very comfortable and safe”
    Cindy Groenewoud
    Holland, MI
  • “The prompt efficient response”
    Marilyn Wells
    Brighton, MI
  • “Good installation, competent workmen.Delivered what they promised.”
    Walter Rozanski
    Waterford, MI
  • “Everyone was very friendly and efficient. They listened to my concerns about where the ramp ended and changed the design to make it safer in bad weather.”
    Carol Turokovich
    Commerce Township, MI
  • “Overall great service and follow up.”
    Brad Tifft
    Muskegon, MI
  • “the railing can disapear so the door can be closed”
    Rick Vuylsteke
    Troy, MI
  • “Eric and the whole team did a great job. The sale experience was great with Eric. He assisted us with a recommendation to utilize the preferred electrician Monique to install an additional electrical outlet. She was very friendly and did a fantastic job. Brandon who did the install of our chairlift did fantastic job and took the time to explain how everything worked.”
    Kendall Smith
    Rochester Hills, MI
  • “product works very well, and service has been great”
    Jerry Osowski
    Sparta, MI
  • “Quality, prompt service, knowledgeable staff, attention to Covid precautions, courteous staff, reasonable prices.”
    Doreen Corby
    Sterling Heights, MI
  • “All the people we interacted with (both in person at our home and on the phone) were friendly, professional, and helpful. Overall, a very good experience.”
    Marilyn Klein
    Orchard Lake, MI
  • “My mother loves both chair lifts. Your company makes it easy to manage appointments for routine and non routine maintenance for her while I am able to settle the bill from elsewhere in the country. The technicians have always been courteous, patient, professional, and respectful of her Thank you very much for giving me peace of mind knowing that she is safe with your reliable products and follow up service.”
    Spencer Carpenter
    Detroit, MI
  • “Quick response, good communication, reasonable pricing.”
    Dale Paruch
    Waterford, MI
  • “Great product and excellent service !”
    Ken Cleypool
    Grand Rapids, MI
  • “Regular updates about installation schedule. Unit installed and demonstrated to us very completely. Unit performs as we expected. So far so good.”
    Don MacDonald
    Rochester Hills, MI
  • “Knowledgeable and courteous installers.”
    Pat Yeakey
    Shelby Township, MI
  • “Quality, friendly and professionalism.”
    Julia Smilkovich
    Davisburg, MI
  • “Excellent service and excellent skills. Representatives are knowledgeable and are aware of product's functions. I've never been confused or concerned when discussing product. My questions are always answered clearly and honestly. Very satisfied with the stairlift that was installed in my house.”
    Vita Sinacori
    Detroit, MI
  • “I like that you are local. If I need service or a part I can deal with someone local.”
    Michael Sriro
    West Bloomfield, MI
  • “AFTER WORKING WITH 3 OTHER COMPANIES OVER 20 YEARS, 101 MOBILITY HAS THE GREATEST PRICES AND CUSTOMERS SERVICE OF ANY COMMERCIAL WHEELCHAIR LIFT SYSTEMS INSTALLATION COMPANY IN SOUTHEASTERN MICHIGAN.”
    Franklin Athletic Club
    Southfield, MI
  • “It’s safe and easy to use. Great support from the company .”
    Sharon Petty
    West Bloomfield, MI
  • “Very Good Product Helped me greatly install was very professional and on time would recommend 101 mobility to anyone that needs a chair lift”
    Lawrence Amante
    Jenison, MI
  • “good service”
    Morey Herskovic
    West Bloomfield, MI
  • “Very satisfied”
    Myra Selesny
    Southfield, MI
  • “Returned call promptly and delivered lift chair the next day. Guys that delivered chair were very accommodating and showed how to use remote.”
    Sophia Borgaonkar
    Sterling Heights, MI
  • “I was having some problems with my Elan stair lift that I did not purchase from 101 Mobility and was a used unit. After a mix up with my 1st service request that was brought to the attention of 101 Mobility they went out of there way to resolve the the situation in a very timely matter. Thier service tech Kari who was very knowledgleable and professional responded at once handled the problem far exceding my expectations.”
    John Murphy
    West Bloomfield, MI
  • “Hamilton and his crew did an outstanding job. I had done a great deal of research on stairlifts and the companies who sold and installed them. While doing this research it became clear that Bruno was the stairlift to go with and 101 Mobility the company to purchase it from and to install it.”
    Joyce Lemkin
    W Bloomfield, MI
  • “We were very pleased with Mobility's installation team! However, we were extremely disappointed with Mission Carpentry from Waterford, Michigan. They took 7 weeks to complete the job. They literally would work 2-5 hours per day which caused a huge delay in getting our elevator installed. They often would show up without letting us know they were coming. I would NOT recommend them at all! The Carpenters that worked for us”
    Rosemary DeBoer
    Clarkston, MI
  • “Hamilton was wonderful with every step purchasing a stairlift. He explained everything to a T! The installers were polite, they showed the process as to operating it and they did the job done in record time! If anyone is interested, you won’t be disappointed.”
    Nicole Chekaway
    West Bloomfield, MI
  • “This has been a great help for my mother”
    Emmy Rahbany
    Bloomfield Hills, MI
  • “Very happy with the product. Makes it easy to get around.”
    Barry Bershad
    Southfield, MI
  • “Price was reasonable & equipment was available!”
    Barb Nowicki
    Lake Orion, MI
  • “The response time to our problem and the efficientcy of the service tech”
    Jim Taylor
    Lincoln Park, MI
  • “Staff are always helpful and respond promptly. Work is done professionally and quickly.”
    Robert & JoAnne Kachman
    Troy, MI
  • “Great response time and problem solving!”
    Templeton Building Company
    Birmingham, MI
  • “Ramps are durable and great quality. Love the portability of the ramps. Staff was very professional, knowledgeable and pleasant.”
    Crystal Phillips
    Detroit, MI
  • “Friendly, helpful, responsive, efficient, tidy, customer focused. Great job!”
    Michele Pankner-Beresh
    White Lake, MI
  • “People are responsive, show up on time and are professional.”
    Don Clayton
    Lake Orion, MI
  • “The Stair lift has been fantastic for my mother. She’s says it’s the best thing she owns and makes life much easier. Also a great piece of mind knowing we don’t have to worry about her falling down the stairs. Keaton and installers we great explaining it to her and took their time with questions. Thank you, Kevin Watkins”
    Sharon Watkins
    Highland, MI
  • “Excellent service with timely follow up”
    Jonathan Tucker
    West Bloomfield, MI
  • “Friendly staff and service.”
    Pat Yeakey
    Shelby Township, MI
  • “we really enjoyed working with your company. everyone was helpful and knowledgable.”
    Lynn Beck
    Wixom, MI
  • “Very Professional Excesssional”
    Norman Campbell
    West Bloomfield, MI
  • “101 Mobility BLOWS the competition out of the water! Everyone in this company are outstanding at what they do. The office staff very prompt and accommodating scheduling work to be done. Hamilton the owner offers straight information on options for our health club needs and no pushy salespeople Tactics. The entire installation crew we’re busy the entire course of work. This Company deserves your consideration when needing a wheel chair lift installed in your public building. 1/3 the cost of two other area companies, and mechanics who actually know their equipment!”
    Franklin Athletic Club
    Southfield, MI
  • “Solid construction. Very accessable.”
    Katie Szalkiewic
    Berkley, MI
  • “Very professional and responsive”
    Bob Lorenz
    West Bloomfield, MI
  • “Quality products, reasonable prices, timely services.”
    Carol Cobble
    Rochester Hills, MI
  • “The stairlift functions as it should and the service person was here slightly ahead of time, did a service check of the stairlift - no issues. He was polite, made a few adjustments and was in and out quickly after explaining what he did - all very professional.”
    Robert Newton
    Grosse Pointe Woods, MI
  • “Very knowledgeable staff and very friendly. Ramp is structurally sound but easily moveable.”
    John Monk
    West Bloomfield, MI
  • “It is great!”
    Ned Evans
    Grosse Pointe Farms, MI
  • “They installed a chair lift on a difficult spiral staircase. After 3 years, they came out and did a very thorough job of inspecting and lubricating the stair lift.”
    Ron Reso
    Clarkston, MI
  • “Great associate came to my door, answered all my questions and adjusted & cleaned my strairlift and I'm now good to go> Thanks Mobility101”
    John Tosch
    Springfield Township, MI
  • “We requested the annual maintenance for our stair chair. The appointment was scheduled immediately and the technician was scheduled for an arrival time window. The day of the service, we received a call from the technician when he was about 10 minutes out. He arrived early to our appointment time. The inspection and maintenance work was done quickly and professionally. The technician Chris (I hope I remembered his name) was very cordial and well-spoken and took a lot of time explaining to me what he was checking and how the unit looked. All in all, a very professional experience from start to finish.”
    Neil Hull
    Birmingham, MI
  • “Great service and personal interaction all the way from the phone call requesting service to the visit from knowledgeable technicians. We've used 101 Mobility several times over the years and have been very satisfied every time.”
    MaryClare Porretta
    Bloomfield Township, MI
  • “Competitive pricing and choices, great communication throughout the installation and follow up, clean installation, good follow up service to resolve remaining issues - all-around good experience”
    Doyeon Sohn
    Birmingham, MI
  • “Very nice installation and take down”
    Robert Murdock
    Birmingham, MI
  • “Hamilton and his team have been extremely helpful and flexible as we iterated toward the best solution for our family's needs.”
    Rowena Kolde
    Bloomfield Hills, MI
  • “it meets our needs. The installers were very professional and very neat and cleaned up after they finished the installation!”
    Arthur & Delores Wojtanowski
    Macomb, MI
  • “Compared to the Acorn stair lift salesman, the one from Bruno (Hamilton Gayden) was very personable and took the time to explain everything in detail and went out of his way to make my purchase seem like the most important thing he had to do. And when there was a problem with the installation, the company kept me informed every step of the way as to why and explained what they are doing to correct it. Would I recommend them? 100%!”
    George Bellish
    Warren, MI
  • “The product is of great quality and the installation service has been fantastic.”
    Father Bernardo Cruz
    Detroit, MI
  • “This is a lifesaver for my dad. Our installer Jeff was so helpful and patient explaining how everything works.”
    Louis Ajlouny
    Brighton, MI
  • “Chair lift easy to use. Prompt delivery and installation. Installer knowledable, provided time to demonstrate operation of chair lift and to have me demonstrate the use. Provided addtional information regarding maintenance to be done annually to the operational mechanisml.”
    Alice Sassaman
    Chesterfield, MI
  • “We've had the Elan for two weeks now and it works very well. We are very pleased with the quality and simplicity of use. The salesman, Keaton, has been a pleasure to deal with right from the beginning. No pressure, very straightforward with information and pricing. We would highly recommend 101 Mobility to anyone thinking about a stairlift.”
    Kathy Wilson
    Brighton, MI
  • “Top notch. From sales to installation.”
    Patrick Curtin
    Novi, MI
  • “appreciated the no pressure sales that Hamilton offered to me.”
    Dolly Kuebler
    Rochester Hills, MI
  • “Very professional -pleasant crew to work with”
    Daniel White
    Rochester Hills, MI
  • “Great timely service!”
    Mary Lange
    Wixom, MI
  • “Great product and great customer service”
    Lula Turner
    Hazel Park, MI
  • “Very responsive and good quality”
    Jamie and Georgia Horton
    Bloomfield Hills, MI
  • “Everyone was very nice to talk to and the person who delivered my ramp installed it for me.”
    Linda Numerick
    East Pointe, MI
  • “Keaton was fantastic to work with. He was very patient answering all my questions and concerns. He was recommended to us by a prior customer. He puts no pressure on you to make a sale. He knows his stuff! This is my second day having this chair and I loved it the first day! Should have gotten one sooner. Loved the installer too! He knew his stuff! Very personable and efficient.”
    Nicholas Lovich
    Novi, MI
  • “Prompt and professional, I would definitely recommend 101 Mobility to anyone looking for home safety solutions.”
    Kevin Rushton
    Clinton Township, MI
  • “101 mobility was very prompt on the phone and had excellent customer service. They gave me a quote the same day and installed our stair lift within a week! The stairlift works great! I could not be more satisfied!”
    Jenna Hart
    Bloomfield Hills, MI
  • “The mobility equipment is of excellent quality. Installation was done on a timely basis to coordinate with and accommodate my father 's scheduled release from rehab. The staff is very knowledgeable and professional. I would highly recommend this company to my friends and colleagues.”
    Gene Yukon
    Rochester Hills, MI
  • “What a fantastic company and service. Hamilton and his colleagues were incredibly responsive, informative, and efficient. More than anything, they were so caring about our situation and went over and beyond what most people would do. This isn't just a ramp/equipment company; it's a group of people who actually care and do good work to help create a safe environment for those who need extra care.”
    Ok Hi Song
    West Bloomfield, MI
  • “Service was very good and timely from sales to installation.”
    Cassandra Collier
    Novi, MI
  • “The design of the product is what I'm looking for, especially the height adjustment of the chair, it makes it easy for me to get off and get on. Customer service is excellent in accommodating me in scheduling. Lastly, the technician is very professional in installing and in answering my questions and explaining the operation of the device. It makes it easy for me to do it by myself. Thank you 101 Mobility.”
    Cicero Sucaldito
    Troy, MI
  • “Prompt. Informative. Product made in usa.”
    Robert & Pat Hayduk
    Sterling Heights, MI
  • “Installation, set up and instruction on how product functions was very good. Product works well and fits well on our basement stairs. We are very satisfied with the service received from 101 Mobility. Thank You”
    Arthur and Frances Hipkiss
    Shelby Twp, MI
  • “Works very well for my needs. The two people that I interacted with were knowledgeable and professional.”
    Mary Arabia
    Grosse Pointe Farms, MI
  • “Staff was fantastic from Hamilton & Shawna in sales to Keri & Kirk in installation. Helpful! Compassionate, professional.”
    Michele Pankner-Beresh
    White Lake, MI
  • “Keaton was very responsive and knowledgeable. Shawna helped quickly when there was a small billing glitch.”
    Claire Hammond
    Milford, MI
  • “I needed the job done in a hurry, you came out and took care of it. //////thanks”
    Ed Vedro
    Novi, MI
  • “I want to thank you for your fast, convenient and timely service. Setting up the service call with Shawna and the service man that came to the house who was fast and efficient, everything was a wonderful experience. Thank you, Irene”
    Irene DeGroat
    Brighton, MI
  • “Rental stair lift was installed within a week.”
    Paul Lapinski
    Commerce Township, MI
  • “Great service take care of and find problem the time able to fix right away”
    Dennis Owens
    Detroit, MI
  • “Workers were prompt, polite and productive. The stair lift is neat and easy to use.”
    Marcia Tekelly
    Troy, MI
  • “Prompt service and ability to repair chairlift”
    Ralph Jefferson
    Southfield, MI
  • “You're fair with your service. The technician who serviced our chair was professional and efficient. And was able to come out quickly for the repair. My mother is 81 and has one leg, she needs her lifts, they're absolutely necessary. Your staff is friendly, and helpful as well. Thanks!”
    Timothy Ridlon
    Clinton Twp, MI
  • “Always knowledgeable and efficient. Kind and courteous. Thank you!”
    Sharon Tice
    Waterford, MI
  • “Keaton Ayers was thorough and professional for two stair installations. He communicated well during all aspects of the sale.”
    Gary Skalski
    Milford, MI
  • “We were very impressed with your services. Everyone in the office was very informative and helpful. The installer was polite, friendly, and very professional. He set up the installation very expertly and quickly. My husband, who has Parkinson’s, absolutely loves the new chair, and I use it too! We are delighted with the service and the product. You have helped our lives tremendously. Thank you so much.”
    Butch Mann
    Sylvan Lake, MI
  • “Love the new stair lift! Now able to get up my stairs in a minute versus 20 minutes pulling myself up. Or, having assistance going backwards pushing me up step by step. There was a 10 day delay due to it not being able to locate once it left the manufacturer. Which was disheartening due to thinking each day would be my last trip up & down the stairs with difficulty. However, now relieved to have my independence back!!”
    Karen Winkler
    Clarkston, MI
  • “From the first call to installation it was fast. Price was reasonable & everyone we dealt with was nice & professional. So far my Mom is loving her chair stair lift!”
    Michelle Campbell
    Clarkston, MI
  • “We got good advice about available features that we wanted/needed. Everyone from 101 Mobility was pleasant, helpful and professional throughout the process. We were able to get the stairlift installed quickly... from initial contact with 101 Mobility to our final payment on a job well done.”
    Kevin Loucks
    Bloomfield Hills, MI
  • “I had a ramp installed at my father's house. All the staff I encountered were professional and addressed all the questions I had. I also did not feel rushed to make a decision.”
    Robert & JoAnne Kachman
    Troy, MI
  • “We had the unfortunate situation put on our lap with my dad, anything he needed after his hospital discharge was upstairs! We called around and learned a bit in the process. Mobility 101 was awesome, informative, and able to get us what we needed stat! From our salesman, to installer, and customer service, excellent experience for us, and improving my dads life emencely! 10 out of 10”
    Dennis Austin
    Clawson, MI
  • “Very helpful in determining best product for our needs. Took all the time that was necessary to explain how to use the product.”
    Steve Gasparovich
    Shelby Township, MI
  • “Quick response, quick delivery, the chair looked brand new.”
    Carianne Marshall
    West Bloomfield, MI
  • “Products are quality and installations and maintenance are excellent.”
    Carol Cobble
    Rochester Hills, MI
  • “Very happy with the service. It was the best I have seen in a long time The two guys did a great job with not a lot of time wasted I am very happy and grad that I got your number from the Bruno Co. I called the 800 number on my unit and they gave me your number Thank you for the fast service Douglas Barber”
    Douglas Barber
    Rochester Hills, MI
  • “Products are great quality and easy to assemble. Service was exceptional, even though we were in the midst of a pandemic”
    Matt Cook
    Warren, MI
  • “Quick and professional customer service. Thank you!”
    Jamie West
    Southfield, MI
  • “Very polite and responsive team members.”
    Andrew Camden
    Grosse Pointe, MI
  • “.Easy to use, looks good. Installment was quick and workers were professional”
    Jim Stuart
    Lake Orion, MI
  • “knowledgeable of the product and how to install/service the lift”
    Irene White
    West Bloomfield, MI
  • “On both ends, 101 Mobility did exactly what we agreed, when we agreed, and did excellent work. Stairlift has moved 500 miles, and is running in new location just like intended. Nice folks, good, work, reasonable pricing - can't ask for more.”
    David Cormany
    Grosse Pointe Shores, MI
  • “Good product. Service is very reliable. I am very satisfied.”
    Barbara Roethel
    Walled Lake, MI
  • “We have used 101 Mobility multiple times over the years for problems with our stairlift. The in-office personnel, usually Shawna, has always been very pleasant and accommodating. The technicians, usually Kerry, have been quite knowledgeable and able to fix the stairlift problems . They're also respectful of us and our home.”
    MaryClare Porretta
    Bloomfield Township, MI
  • “Chad, is a OUTSTANDING PROFESSIONAL!!! He was able to meet my needs and exceed them. I was working with one of your competitors on another product and wish I would of met Chad earlier because I would of have gave him that project as well. Thank you and GOD Bless Chuck Sansone”
    Chuck Sansone
    Macomb, MI
  • “First rate chair and the finest and best service on product!!! Even maintenance to assure product in tip top condition!! Yes would recommend this company *****”
    Emery & Roberta Grosinger
    Bloomfield Hills, MI
  • “I have only had the stairlift 2.5 days and it operates flawlessly. It is very simple to operate and is quiet. I purchased the unit on Wednesday via internet and telephone. It was installed in 3 hours on Friday. You can't get much better than that!”
    Robert Newton
    Grosse Pointe Woods, MI
  • “I use my chair ever day and it is well built. When it was time for service the tech. person came right on time. Glen F. Morrison, Sr. 784 Marlborough St. Detroit, MI 48215-2949 glenmorrison@att.net”
    Glen Morrison
    Detroit, MI
  • “the rep was very experience on what needed to be repair,plus he was very polite. the repair was completet as promise....”
    Sam Guerra
    Waterford, MI
  • “The stair lifts work well. It moves smoothly and quietly and is simple to control. Intrusion into stairway space is limited. The only complaints at this time are the noisy power seat swivels and the clattery and difficult footrests operation. A 180 degree seat swivel would be an improvement so it could be used at both ends of travel.”
    Emily Ingle
    Highland, MI
  • “The technician that serviced our chair was professional, but personable and thorough. The field agent who handled the sale was great. Chad I think was his name, excellent representative for your company. Both were actually. Of course my mother who uses the chair wanted special consideration with your service/repair response time due to her having only one leg, and unquestionably requires the lift twice a day. There are many who do. She just thinks there should be some sort of emergency service. I’m letting you know so that her sense of justice may be assuaged.”
    Timothy Ridlon
    Clinton Twp, MI
  • “Professional experience from initial inquiry to installation. Sales and follow up were excellent.”
    Gary Skalski
    Milford, MI
  • “When my chair lift broke down, I called and 101 Mobility and they had someone to my home within four hours. He was a nice young man who had very little experience with chair lifts, but he got the job done with help from a factory engineer that he called on his cell phone. I was totally satisfied.”
    Robert Burns
    West Bloomfield, MI
  • “Quick responses; nice, knowledgeable people, reasonable prices”
    David Foust
    Grosse Pointe Woods, MI
  • “Grab bars, so very needed in every bathroom. Fast and great service. Thank you for meeting or beating my price. Chad and Kari, Kudos to these gentlemen. Because my husband was coming home from the Acute Rehabilitation Center. And I was a little crazy and confused and these two walked me right through it...... We appreciate you. Joe and Betty Levell”
    Betty Levell
    Warren, MI
  • “We’ve had good service but house calls are too expensive to fix your own equipment. We’re too old and disabled to do all the maintenance.”
    John Krieger
    Detroit, MI
  • “Keaton is an excellent help and did a great installation.”
    Barb Williams
    Brighton, MI
  • “Understanding people, which go beyond to support the needs of people”
    Roman Somin
    Wixom, MI
  • “Salesman came to our house to assess our needs. Ramp in garage was installed very efficiently by Chris. We know it will be very handy for my husband when he comes home from the hospital.”
    Christine Pasternak
    Rochester Hills, MI
  • “Excellent service at a fair price! Great staff. Paula with Vitale Companies”
    Infinity Building Company
    Macomb, MI
  • “The price and the quick install.”
    Terese Plumb
    Troy, MI
  • “Friendly knowledgeable service. Quick response. Courteous and efficient office staff”
    Sharon Tice
    Waterford, MI
  • “Service was prompt and guy was knowledgeable and very thorough.”
    Renee Hall
    Detroit, MI
  • “The employees were all very friendly and helpful!”
    Kay Ragains
    Auburn Hills, MI
  • “Have had a few issues with charging of the unit. Each time I have called for service 101 mobility was able to meet my need in a timely manner. The service personnel are professional, understanding and very knowledgeable. They always call before arriving.”
    Sandra Allor
    Harrison Twp., MI
  • “Friendly technician who was able to answer my questions and repair my lift.”
    Terry Derian
    St Clair Shores, MI
  • “Fast friendly service.”
    Cheryl Vick
    Lincoln Park, MI
  • “The chair lift has been beautifully installed. My husband emerges from rehab tomorrow, and I look forward to his being able to reach the second floor of our home with ease.”
    Gena Granger
    Grosse Pointe Park, MI
  • “Price and quality.”
    Catherine Memmer
    White Lake, MI
  • “Products I chose and installation was done by 101 Mobility. Overall experience was good,”
    Frank Antonelli
    Novi, MI
  • “It does what you said it would do. It takes me up and down my curved stairs easily.”
    Ron Reso
    Clarkston, MI
  • “Entire staff from receptionist to sales to installation was helpful and competent”
    Bob & Sylvia Roush
    Rochester Hills, MI
  • “Stair chair works great. Had service crew out for preventative maintenance.”
    Michelle Willig / Brian Willig
    Oakland Township, MI
  • “High quality and very professional staff.”
    April Walker
    Royal Oak, MI
  • “Have not moved in yet!”
    Walter and Betty Yauch
    Milford, MI
  • “Everyone I have spoken to beginning with the first phone call to your office and including your service technicians have been very courteous and helpful. The problems with our stair glide were somewhat complicated but your service techs are quite knowledgeable. I also appreciate that they explain the problem and what can be done to avoid future recurrences.”
    MaryClare Porretta
    Bloomfield Township, MI
  • “I am very satisfied with the product and the installation of the unit and the sales presentation, refreshing for a change. Thank you , Jerry Wilson”
    Jerry Wilson
    White Lake, MI
  • “Focused on my needs and didn't try to up-sell. Very pleased with the stair lift.”
    Donna Zobel
    Troy, MI
  • “the chairlift(rail) is made very strong. the chair and attaching carriage is well built. the install, even though I have a 1/4 circular stairs was completed in less that 3 hours. I had new carpet installed the day earlier and the installer advised me to make the chairlift installers aware that drilling or screwing thru the carpet may cause it to unravel. It was completed without any unraveling.”
    Max Thompson
    Waterford, MI
  • “Your product appears to have been made with exceptional quality. The operating of the lift runs smooth and is quiet. It would be helpful if there was operating instruction posted near the switch to operate the lift, since different people will be using this lift for the first time.”
    Father Bernardo Cruz
    Detroit, MI
  • “Great customer service, excelent quality of the ramp, nice and professional staff.”
    Et One LLC
    West Bloomfield, MI
  • “The service was great and the stairlift works great!!!! My back, legs and heart thank you !!!!! The ease of using the stairlift is great. Your installer was great explaining things. Do you have a service plan or some think?? The installer told me about things to do which would be difficult for me to do. Thank you, Caroline Gustafson Daniel Dr. Brighton, MI gussie2012@att.net”
    Caroline Gustafson
    Brighton, MI
  • “Great product! Salesperson Brian was very knowledgeable of product. Quick to respond to calls for information, I like that he was not calling me for a commitment. This gave me the time to do my research. When I explained my concerns about where I thought the lift should be, he directed me to a new style unit that would fit in the space I had available. It works beautifully. The installation had a rough start due to a flat tire but Cary and Chris were VERY professional, no grumbling or swearing (unusual in this world today), very patience with showing my mother how to operate everything. I was very impressed. Nina in the office is very efficient with whatever paperwork was required, sending confirmations whiteout being asked. All in all a first class operation. I had contacted one other company, they were going to deliver a 400 pound machine to my driveway and expect me to get it moved wherever it needed to be. Right, if I could do all that, why would I need a lift? 101 Mobility took care of all that. All I needed was to pay the bill, no other worries.”
    Lynn Kerr
    Clarkston, MI
  • “Prompt, Friendly and professionql service.”
    Artie Vann
    Troy, MI
  • “Great company!”
    Michele Gabos
    Roseville, MI
  • “Installation was quick and simple”
    Katie Chittick
    Berkley, MI
  • “it is great and on time and great service, they did the job on time and was very friendly, I would recommend this service to everyone”
    Connie Depassio
    Clinton Twp, MI
  • “Everyone was professional and courteous during the whole process. I appreciated the openness and honesty. I selected you over two other vendors due to the response I received and the timing of those responses.”
    Mildred Pope
    Detroit, MI
  • “First class all the way!!!! Product and company!!!”
    Emery & Roberta Grosinger
    Bloomfield Hills, MI
  • “your employee Nina was very nice and when out of her way to help us.”
    Linda & Jim Sollose
    Lake Orion, MI
  • “The unit performs exactly as promised. The installers did an excellent job and we are very happy with our chair lift.”
    Robert Burns
    West Bloomfield, MI
  • “service call charge should be less, more like $100 would be fair”
    Marlyn Lewis
    Southfield, MI
  • “The chair lift is more affordable than expected. However, I am disappointed that the battery is expected to last only 2-3 years. That changes the affordability. Also, being charged to repair a manufacturing defect has also changed the affordability.”
    Cheryl Clemens
    Southfield, MI
  • “Our entire experience in renting a platform and steel ramp was excellent!”
    John Aman
    Commerce Twp, MI
  • “Product has worked fine without any issues The service is very good . very thorough and effective. Agent was timely.”
    Lula Turner
    Hazel Park, MI
  • “Knowledgeable and helpful staff made working with 101 a pleasure!”
    Nancy Karas
    West Bloomfield, MI
  • “Install crew did a fantastic job.”
    Garrett Edmunds
    White Lake, MI
  • “The lift that I purchased was installed properly and is working as expected. The work leader Kari was always prompt and made sure all other construction was done as required. Rudy .”
    Hans Rudi
    Harrison Twp., MI
  • “Everyone is so nice and knowledgeable. The best thing I did was call this company.”
    Lori Betts
    West Bloomfield, MI
  • “You really cared and took the time to do it right”
    Bob Doil
    Auburn Hills, MI
  • “My mother was very pleased with the product and the service!”
    Helen Goryl
    Waterford, MI
  • “Same day response, fair price, and straightforward communication.”
    Tom Morton
    Royal Oak, MI
  • “Fast service. Polite and helpful employees. Easy to deal with.”
    Janet Tigertt
    Pleasant Ridge, MI
  • “Staff is so quick to respond and product is flexible and affordable”
    Mary Heath
    Grosse Pointe Farms, MI
  • “I had 2 recent visits from 101 Mobility, one for a stair lift and one for a wheelchair ramp. In both cases, the people were courteous and professional and the process was efficient. Both the staff who took the initial calls and the two people who came to my mom's home were helpful and knowledgeable. They treated my mom with respect in a non-patronizing manner which was very important to her. I can't say enough good things about this firm; they are a pleasure to deal with.”
    Lorraine Salmer
    Brighton, MI
  • “One stop sop to get mobility devices, ramps, lifts for cars stairs - everything we need as we age in our home. Nina in the office has been extremely helpful and efficient in returning calls, answering emails and questions. She is always pleasant and goes above and beyond to get what we need. Chad, our sales rep, has a wealth of knowledge about the products and services. He is very friendly, personable. He has brought scooters for is to try and wevwill be renting one for the week. He also mapped out a ramp to help my husband get in and out of our condo. He has left us with ideas for future work to our condo as we need it. The two guys who installed the ramp were friendly, efficient. It took about three to four hours for them to complete the ramp and it looks beautiful. Exactly what we were looking for. I cannot say enough good things about 101 mobility in our experience working with them.”
    Jenny Koenig
    Harrison Twp., MI
  • “I like the small footprint of the chair. We appreciated the experienced installers who gave us instructions as well. And we appreciated that you got the city permit in a timely way. All in all a good experience and we like the chair. It works well for us.”
    John Krieger
    Detroit, MI
  • “Great service and patience with unusual situations!”
    Marsha Nuppnau
    Roseville, MI
  • “Hamilton and Chad did a great job assessing my needs and proposing the right solutions. They installed the ramp and grab bars that I needed on time and very efficiently. I am happy to refer them to my customers with similar needs!”
    Jeanne Merchant
    Walled Lake, MI
  • “Very professional and caring. Knowledgable technicians, fast response to questions and fixes.”
    Sandra Allor
    Harrison Twp., MI
  • “Excellent service from front office. Installment staff very courteous, advised of arrival time by front office, and arrived on time.”
    Todd Lockwitz
    Lake Orion, MI
  • “Same day service on stair lift that broke down.”
    Barbara Roethel
    Walled Lake, MI
  • “101 really stepped up to get my Ramp in for an Event on a Very short Deadline!! Chad really stayed on top of the situation to complete the Project on time! Thanks for your Help!! Dennis Wells Detroit Opera House”
    Dennis Wells
    Detroit, MI
  • “Easy to work with, decent prices compared to other companies, great product, nice people & friendly, knowledgable installer.”
    Lisa Coatney
    Davisburg, MI
  • “Chad Dorian!!! Please Retain And Promote!! Stellar Interaction From Start To Finish!! I Am More Than Impressed With 101 Mobility!! You Guys Are AWESOME!! Will Often And Highly Recommend Your Organization To Anyone Who May Inquire As To Who Is The BEST In The Industry!! Dpecial Shout~Out To Installer/Tech; Keaton!”
    Christopher Davis
    Detroit, MI
  • “Their willingness to accommodate me (think outside the box) when there may not be something traditional available.”
    Deidra Gabriel
    West Bloomfield, MI
  • “Prompt response to my request, understanding of needs, and presenting a solution.”
    Stan Zimney
    Rochester, MI
  • “I want to thank everyone involved for the amazing work. Starting with Nina, who was so helpful with all of the information and different options and with making sure the lift was put in quickly. Chad was extremely helpful and answered all questions we had. To Keaton, the installer, who did a quick, excellent job with the installation; going over everything a couple times, to make sure we understood it all, to making my grandfather comfortable and feeling safe on the lift. I cannot thank you all enough!!”
    Robert Phair
    Centerline, MI
  • “Great people and a great product”
    George Muehl
    Highland, MI
  • “Efficiency, professionalism, courtesy, and everything good.”
    Chanita Wright-Hicks
    Southfield, MI
  • “it was easy - install guy was great!”
    Anne Long
    Southfield, MI
  • “Your services have been extremely helpful to me and my family. the staff members are all so nice. I would recommend your services to anyone that may have similar needs as mine. Thanks 101”
    Shawn Ginyard
    Detroit, MI
  • “The Bruno stairlift with power swivel seat is just what my wife needed. The installation was on time and quickly completed.”
    Richard Fridrich
    West Bloomfield, MI
  • “Prompt, courteous, helpful service from start to finish and very reasonable compared to other companies. This is my second time utilizing their services and was very satisfied again!”
    JoAnne Cicalo
    Clinton Twp, MI
  • “Professional and efficient.”
    Gerold Bregg
    Rochester Hills, MI
  • “I had no idea there was an option to rent a mobility scooter until 1 week before I needed it. I was thrilled to find you. Your representative (Sherri?) was very cordial and accommodating. The arrangements were easy to set up and the rental of the scooter was much appreciated. The price was fair, and overall the experience was a relief.”
    Kristen Juipe
    St Clair Shores, MI
  • “Great service before and at the time of installation. Knowledgeable representative and experienced installer.”
    Timothy Ridlon
    Clinton Twp, MI
  • “Bruno is a great company. Customer service from 101 was awesome!”
    Jake Kwaiser
    West Bloomfield, MI
  • “Bruno lift is great. Somewhat unsure of office staff as all discussions on appt and dates etc were somewhat tentative and staff was never quite sure. Salesman confused installer as to model and type of lift we ordered. Didn’t follow thru on quote bs final order. P”
    Bob Gigliotti
    Bloomfield Hills, MI
  • “We appreciate great service. Thank you”
    John Esselman
    Oak Park, MI
  • “Product is good along with service response”
    Robert & Louise Wells
    Troy, MI
  • “Kari is very knowledgeable and conscientious. We feel like we are in good hands with him.”
    Walled Lake Church Walled Lake Church
    Walled Lake, MI
  • “Very good experience. Sales and install both very knowledgeable and professional. Zero surprises. My 'rents are very pleased with the results.”
    Doug Hahnke
    Clarklake, MI
  • “Has the best rental program I could find.”
    Ronald Curcuru
    Brighton, MI
  • “Quality and quickness to service.”
    Ron Norris
    Detroit, MI
  • “Due to my disability your product allows me to have the ability to enter and exit my home safely.”
    Darryck Moore
    Southfield, MI
  • “Service calls are answered promptly and the service personnel are knowledgeable and friendly.”
    Walled Lake Church Walled Lake Church
    Walled Lake, MI
  • “Communicating regarding arrival of the installation team could be improved.”
    Gregory Yevzelman
    West Bloomfield, MI
  • “So far as brand new customers we are pleased with the product and your service.”
    Dolores Veshka
    Auburn Hills, MI
  • “The stair lift does what it is supposed to do quite well. However, there is a loud knocking noise while it is moving at the top of the stairs. We were told by Kirk, who installed the system, that this was nothing to be concerned about and would probably get better but never go away. I find the noise slightly annoying and a bit concerning because I don't know why it is happening. Frank Ninteman We would like to say that our installer, Kirk, was very efficient, courteous, and approached the job in a very professional manner.”
    Frank Ninteman
    Brighton, MI
  • “Occasionally, it would take days to get a call back after I left a message with the office.”
    Ann Marie Glynn
    Rochester, MI
  • “More accurate estimate/measurement.”
    Toni Girolami
    Macomb Twp
  • “Keaton was awesome and helpful. We had a challenge because the unit does not fit the bag provided. He is still working to get a larger bag. It would have been better if the proper bag was provided when I got the unit. Also the unit was scrapped and it would be better if they could have touched up the damage with matching paint. The unit was installed about 6 weeks ago and I am still waiting for resolution to these 2 issues. Thank you.”
    John Strauch
    Macomb, MI
  • “There was not good communication between your people and myself and the fix was lengthy due to no product in stock.”
    Jerry Wilson
    White Lake, MI
  • “Come out a little quicker I had to wait a week”
    Arnettie Morton
    Southfield, MI
  • “Lower your service fee for regular customers who get yearly service. How labour some type of discount.”
    Lula Turner
    Hazel Park, MI
  • “Better response when called. I reached out for Chad three times and never did receive a return call. Thank goodness for the two girls in the office.”
    Armand Belardi
    Sterling Heights, MI
  • “I AM SATISFIED WITH THE INSTALATION BUT COULD HAVE GOTTEN MORE INFO ABOUT UNIT THE RIDE IS A LITTLE ROUGH AND FOOT REST IS A LITTLE HARD TO OPEN WAS TOLD THE ROUGHNESS WAS DUE TO THE:WORM GEAR BUT THINK THE UNIT WAS WELL WORTH THE MONEY SORRY I DIDN'T BUY SOME OF THE OPTIONS BUTI THINK IT IS A GOOD UNIT RON APPETTA”
    Ron Appetta
    Warren, MI
  • “I was not given a quote directly on site and I truely feel that the sales rep was in a hurry and did not give me basic information. Greatly appreciated Nina and all the efforts she made to accomadate our needs and the communication she gave me while making our purchase.”
    Ryan Johnson
    Brighton, MI
  • “The power footrest I ordered was not included in the initial installation. I am still waiting to hear when that will be corrected. I also have not received any warranty information from either the manufacturer or from Mobility 101. Other than that, I am very pleased with the entire purchasing process and the installation and training Mobility 101 provided. Jack Motz”
    Jack Motz
    Novi, MI
  • “To have a more complete fix on the problem. Auto door was not working perfect when tech left and since has stopped working automatically again. All the other work was great and timely.”
    Walled Lake Church Walled Lake Church
    Walled Lake, MI
  • “The unit is not very flush with the stairs with a larger gap than compared to the showroom. It is very noticeable and have received many comments from family and friends that it is not very sleek and looks out of place. There is no room to go by the chair lift when it is upstairs. Overall, the chair and functionality is good but we wanted very sleek and flush which this was not.”
    Solomon Simon
    Troy, MI
  • “I won’t call again Unless the chair breaks”
    Patrick Curtin
    Novi, MI
  • “Electrician good but not responsive.”
    Duane Rose
    Bloomfield Township, MI
  • “It should not have taken so long to repair. Parts need to better stocked”
    Pat Okerhjelm
    Clinton Township, MI
  • “in general the service was excellent. However, I was unhappy to learn that the monthly payments made on the previously used equipment nearly totaled or exceeded the cost of new equipment.”
    David Foust
    Grosse Pointe Woods, MI
  • “My Bruno stairlift does not work with a dead battery, even though it's plugged in to a live circuit. I'm not an engineer, but I think this a design flaw. For example, my desktop computer functions with a dead battery when it's plugged in.”
    Robert Forster
    West Bloomfield, MI
  • “I only had the stairlift for 4 days yet I got charged for a month”
    Rita David
    White Lake, MI
  • “To begin with, the person that came the first time to measure our deck went to the wrong house and measured someone else’s deck. The installer DID come to the right place but he found out that the measurements were wrong. That delayed getting the temporary ramp three days. I came home on a Tuesday expecting the ramp would be there already but it didn’t get installed until Thursday of that week.”
    Suzanne Urbin
    Clarkston, MI
  • “The chair stops at the top of the stairs but could have stopped further away. When you try to between the chair and risking it makes a huge trip hazard for all ay family that walks down stairs Our entire family regrets we bought it 517-899-6502”
    Sabarras George
    Commerce Township, MI
  • “We purchased a wheelchair lift and the car had never been moved from the original parking space. When I went to back out of the space my car fought me as the camera was blocked and it thought I was going to hit something. This was the most terrifying ride home. The whole time my screen kept saying trailer connected, then trailer disconnected, then choose trailer a, trailor b or trailor c. As this was a friday night and no one waited to watch me leave the parking lot or call to see how we were doing with the lift I left it parked once I got home. Then we had to wait several days for someone to come out to see what the problem was. Once. we determined the backup system has to be deactivitated it was safe to reverse the car. The day after we picked up the wheelchair and used the lift for the first time it began to malfunction. Each day the empty lift would fold less and less. Finally someone came to the house. saw the problem and called 101 mobility. He was told they had the part and he would be out on the following Monday. On Monday we learned after we called to see what time the technician would be coming that now you didn't have to part and you had to order it. We now have had to use a defective lift for 2 weeks. It is scary wondering whether your wheelchair will still be on the lift when you arrive at your destination. It is also very difficult to park a vehicle when the lift is sticking out a good 3-4 feet behind your vehicle and your backup system has to be disengage to go in reverse. When I told the technician about the amount of rust already on our lift and the vehicle is garage kept he mentioned it to our salesman. Our salesman said it was a used lift. My husband believed this was an older, but brand new lift that had been sitting hidden in a storage area. There is no communication unless we call and I feel we are being constantly ignored or mislead. You can make it right by standing by your equipment and handling this matter in a much more timely manner.”
    Rodney Schwarz
    Clawson, MI