Frequently Asked Questions

Not at all. We provide a comprehensive, immersive training program that covers everything from product installation to our proprietary Mobilink® software. What we do require is a strong aptitude for business development, a commitment to actively leading your business under either of our operating models, and the financial capacity to scale a territory. We teach you the industry; you bring the drive and leadership. Individual states, provinces and locales may have licensure and regulatory requirements.

We don’t just sell equipment; we own the category. As the nation’s largest and first full-service provider, 101 Mobility offers a “cradle-to-grave” solution that online retailers and local shops can’t match. By controlling the entire customer journey, from the initial expert consultation to professional in-house installation and long-term service, we build a level of consumer trust that translates into brand dominance. When you join 101 Mobility, you aren’t just opening a business; you’re inheriting the industry’s most sophisticated proprietary software, massive economies of scale, and a reputation for excellence that is backed by the highest consumer ratings in the space.

Our franchisees enjoy multiple revenue opportunities from the initial sale and installation to rentals and service of mobility and accessibility products for homes, vehicles and commercial businesses. 101 Mobility does provide financial performance information in item 19 of our Franchise Disclosure Document (FDD). We share our FDD with qualified candidates early in our engagement process.

Yes, 101 Mobility franchisees operate out of light industrial locations that serve as a showroom, administrative office and warehouse. Most franchisees lease these spaces to effectively manage their 101 Mobility franchise operations. 

The initial investment ranges from $196,000 to $281,100, which covers startup expenses including the $74,000 initial fee and working capital for the first six months.

While we do not offer direct in-house financing, we are currently listed on the SBA (Small Business Administration) Franchise Directory. This is a significant advantage for you, as it streamlines the loan application process and can lead to faster approvals with SBA-backed lenders.

We can also recommend third-party vendors and specialized franchise lenders who can offer various options, including SBA loans, 401(k) rollovers (ROBS), and conventional business loans.

Our lead generation strategy is multi-faceted and designed to capture a larger share of the growing accessibility market through diverse, high-value channels. At the core, we fuel retail growth through a strong online presence and national and local paid marketing efforts, all supported by our proprietary technology platform. Beyond digital reach, we leverage longstanding federal contracts with the Veterans Administration (VA) where applicable and partner with state agencies to provide solutions through Medicaid waiver and workers’ compensation programs.

We also cultivate a robust B2B and vendor network, actively expanding partnerships with home care companies, physical therapists, and rehabilitation centers within the “aging in place” care continuum. By also addressing the mandatory demand for commercial ADA compliance, we ensure a steady stream of qualified leads and diverse revenue streams that empower our franchisees to serve seniors, veterans, and individuals with disabilities across the country.

We award large territories based on population, owner-occupied households, and the density of potential 101 Mobility customers.

No business runs itself. But you get to decide how much of the day-to-day is yours. 101 Mobility offers two operating models. Pick the one that fits your life: hands-on or hands-off, your call.

Owner / Operator: You lead the business hands-on, including outside sales, marketing and core operations, supported by a Customer Care Manager and an Install Technician. This model is built for leaders who want to personally develop local relationships and company culture during the critical growth phase.

Manage the Manager (semi-absentee): You hire an Install Technician and a dedicated Branch Manager who runs customer care and outside sales, so you can focus on oversight. You remain responsible for marketing, KPIs, equipment ordering, payroll and finances, with a daily check-in and a weekly review of leads, jobs and quotes. As the business grows, you’ll add a full-time Customer Care Manager. 

Under either model, our systems are built for scale. As your territory grows, you’ll add Install Technician’s and support staff, allowing you to shift your focus from daily operations to high-level strategic growth.

Download the guide here to see what model fits best for you.

We provide a comprehensive, “high-touch” training program designed to take you from initial onboarding to a fully operational business owner. Our support is divided into three core pillars:

• 90-Day Initial Onboarding: Your journey begins with a structured 90-day integration period to ensure a smooth transition into the brand which includes 1:1 calls with our corporate team and access to e-learning modules for foundational knowledge.
• Intensive HQ Training (2 Weeks On-Site): You will join us at our corporate headquarters for two weeks of immersive, hands-on instruction covering:
  • Technical Mastery: Deep dives into product knowledge and professional installation procedures.
  • Business Operations: Training on our specialized software systems, marketing strategies, and daily operational workflows.
  • Financial Intelligence: Learning to track Key Performance Indicators (KPIs) and manage financial reports to ensure long-term profitability.
• Dedicated Ongoing Support: Support doesn’t end when your training finishes. To ensure your continued success, we provide:
  • Franchise Business Consultant: You will be assigned a dedicated consultant to act as your primary point of contact and mentor.
  • On-Site Field Visits: Your consultant will conduct a coordinated on-site visit to your location to provide expert coaching following the 2-week HQ training.

Your starting team depends on the operating model you choose:

Owner / Operator

• You, the owner: lead outside sales, estimates and business operations
• Customer Care Manager: office manager who handles inquiries by phone
• Install Technician: product installations and service

Manage the Manager

• Branch Manager: leads customer care and outside sales
• Install Technician: product installations and service
• Customer Care Manager: added full-time after six months

Under either model, you’ll add one Install Technician for roughly every $650,000 in revenue as your business expands, but even the largest franchises have fewer than 20 people.