“The technician worked very hard uninstalling and installing the chair lift.” Tina & Larry Blazey Rochester, NY
“Prompt reply. Tech identified broken wire instead of bad battery quickly. Friendly & couteous.” Gary Ball Farmington, NY
“The lady that helped me out, was very professional, answered all my questions, and made the purchase of my new chair, very simple and easy” Michael Paeth Ontario, NY
“Took care of problem right away.” Lorraine Fischer Brighton, NY
“Our BRUNO Stair Lift is working very well and the Shopping/Installation Experience was very Educational!” Elaine & David Brown Webster, NY
“you had what i for it wanted and i didn't have to wait for it” Donald Breemes Churchville, NY
“Quality products installed by knowledgeable professionals that care about their clients well being.” George Corella Pittsford, NY
“Efficient” Gregory DeGroff Perry, NY
“Scheduling was easy and the service tech very nice and explained things.” Vicki Shrontz Rochester, NY
“Hello, Art is a good tech and knows his product well. He is always willing to answer any questions I may have. Bob Spink” Robert & Doris Spink Phelps, NY
“Your company and employees made it very easy for us to get the ramp installed in our home and much easier for my husband to get in and out of the house.” Patricia Itterman Spencerport, NY
“Art & Kelly are terrific.” Kathy Richardson Pittsford, NY
“No high pressure sakes pitch. Well done installation by competent serviceman. Product works as stated” Brian Page Fairport, NY
“Great service from Kelly. Delivery flexibility and timely follow up.” Edward Walton Webster, NY
“The entire team at 101 Mobility is incredibly professional, competent and compassionate. They totally stand by their work and improve one’s quality of life! I’m very fortunate for having met them.” Richard Rainaldi Penfield, NY
“Good service and installation in a timely manor. The price was competitive as well.” Jim Brennan Rochester, NY
“I have a ramp from you and it has made life coming and going much easier. Thank you very much.” Clara Diagostino Seneca Falls, NY
“You got it done” Mike Laszewski Hilton, NY
“My only contact is with service personnel. This person is great. Chairs always work great after he performs repairs. Kudos.” Gary Ball Farmington, NY
“Portable wheelchair ramp” Agnes Vulaj Rochester, NY
“Quality product, no issues with the stair lift. Easily installed by knowledgeable technician. I extended by contract use & it was no problem for 101 Mobility to work with my needs. This product has an enclosed system track. The cost was less than other companies also. A different company I inquired with before I called 101 had an open track. I was warned about cat hair, dust and possibly a cat itself getting on the “belt†and affecting the performance or breaking the mechanism. I highly recommend 101 Mobility! I’ve had my lift for almost 4 months and I haven’t had any problems. It’s a rental I needed for ankle surgery and it helped my recovery so much!! Thanks Kelly for everything you do at 101 Mobility! Beth Gladding” Beth Gladding Rochester, NY
“The ease of renting the chair lift . Our salesman was knowledgeable of the products and provided information on costs. Our customer service representative was efficient in taking payment a providing documentstion. After three months, she explained the process of continued renting. We are very pleased with Mobility 101 and the service provided.” Barbra Jarvis Spencerport, NY
“Art was a courteous and efficient installer.” James 1 Thompson Rochester, NY
“Equipment allows safe transit up and down stairs.” Mary Damico Rochester, NY
“101 Mobility is the Gold Standard for service and installation!!!” Richard Rainaldi Penfield, NY
“Responsiveness, reliability, kindness” Kathy Richardson Pittsford, NY
“Can't even tell you how helpful everyone was during this time when you have no idea what you need everyone was great and never tried to oversell you just want to thank everyone for all the help and how fast they were to get everything in place for me to bring my husband home thanks so much” Catherine Hassett Rochester, NY
“I’ve gone there for a chair lift and now a ramp, they’ve been nothing but honest, friendly, and work with me” Sally Ryan Rochester, NY
“Every thing was fine. I am enjoying it.” Jess Fraser Rochester, NY
“thank you” Michael McNulty Webster, NY
“The service tech did very nice work. He changed the batteries and checked and cleaned the rail. Thank you for your service it was very good. William Palmer” William Palmer Ovid, NY
“The service was very good. Art does a good job and explains well. As you know I was the one who recommended you to the Phelps Historical Society. Bob” Robert & Doris Spink Phelps, NY
“Works well and very reliable. Great customer service.” Edna May Langan Geneva, NY
“101 mobility possesses both the expertise and compassion to meet the goals of their customers. They truly care and go above and beyond to service the needs of those of us who need the assistance. The end result is a much higher quality of life for those they serve.” Richard Rainaldi Penfield, NY
“Very sturdy. Easy to operate. Salesman Miguel was very professional and explained everything very clearly! Art did the installation. Very nice job! Walked us through how to operate everything and offered his number in case we need anything down the road.Very Happy!” Jack Burke Honeoye Falls, NY
“Customer service is always excellent. Fantastic to work with.” Myles Lynch Rochester, NY
“Art, Miguel and Kelly are an outstanding team. Kelly’s knowledge and wisdom were invaluable. Miguel is a great salesman. Art was a patient and thorough installer. Couldn’t be happier with the entire process. 101 Mobility is great!” George Corella Pittsford, NY
“I like their durability!” Judith Wallace Rochester, NY
“all great” Gerard Kraus Webster, NY
“Prompt service. The tech was informative and courteous. Price was steep and was my only neg on the experience.” George Rundt Canandaigua,, NY
“Great service and quality products. Very good people to work with” Mike Watson Corning, NY
“We have had the chair lift for almost 4 years and it is wonderful! My Mom uses it everyday and I used it when I had my hips replaced 2 years ago. We recently had it serviced and they did a great job!” Susan Brown Rochester, NY
“professional, experts and accommodating” Patricia & John Bryce Pittsford, NY
“101 Mobility has done a wonderful job for us. They installed a new interlock system, and helped us problem solve an issue when our lift was not working! They are always friendly and courteous on the phone and on time for our appointments. They are also professional and knowledgeable about their service. I would highly recommend 101 Mobility!” Stephanie Joyce Newark, NY
“Professional, friendly staff. Answered all questions and fast service!” Jo Barresi Rochester, NY
“Quality product and great service technicians.” Francina Perkins Spencerport, NY
“It was an amazing experience to find a company with superior service and products. They are the gold standard in the industry!” Richard Rainaldi Penfield, NY
“Customer service is solid...Prices are fair....101 Mobility stands behind their work and product..” NY Regional Center for Independant Living Rochester, NY
“Your service is great! Beginning with Kelly on the phone, meeting with Miguel for home assessment and education, ending with Art for installation.... each incounter was professional and informative. I felt confident and comfortable throughout the whole process. Terrie N.” Terrie Nichols Rochester, NY
“These guys are amazing ! My parents depend on their chair lift and when something happens , they are right there to help !! Great Company !” Bob DeVos Webster, NY
“Your staff has been excellent to answer questions, you are timely in doing estimates and installs. So many companies either don’t show up or call you back. So far I have been very pleased with your entire team regarding customer service. I also appreciate your advice on products.” Vicki Shrontz Rochester, NY
“N0 problems” Gary Kenneweg Churchville, NY
“Prompt service, really nice Technicians.” Carol & Gary Riehlman W Henrietta, NY
“Friendly reliably able to get what I need” Victor Ranieri Livonia, NY
“FRom the first visit to the actual installation, we have received excellant service and response to any questions. The installers took as much time as necessary to familiarize us with the operation. They were efficient when installing and cleaned up when complete, both inside and outside where they did their cutting. We registered the purchases online.” Wilson Small Derby, NY
“We had an issue with our stairlift and we were scheduled within a week. (We don’t use it everyday so we didn’t need emergency service.) The technician figured out the problem quickly and also provided some routine maintenance without being asked. Very friendly.” Sandy Pine Aubuurn, NY
“service” Ronnie Amidon Sr. Arkport, NY
“uick instalation of uality ramp.” Marcia Lyons Rochester, NY
“You were very helpful and came very rapidly to do the maintenance that the chairs required. Thank you....” Patti Goodwin Rochester, NY
“We are happy with our chair lift thus far. Art and Miguel know their job and installed it quietly and efficiently. They stand behind their product. If we have any problem to please call. Nice people to do business with.” Carolyn Hotchkiss Canandaigua, NY
“Nice lift quite... doesn't hog all the staircase room. Simple to operate. Great Installer (ART)I just wish it were a wee bit faster... takes a while to get up the stairs...” Sean Carey Tonawanda, NY
“Easy use. Friendly and efficient staff!” Judith Wallace Rochester, NY
“So far so good!” Tony Aveni Hamilton, NY
“Quality” Robert Hopkins Williamsville, NY
“Miguel, Art and Kelly are an amazing team. We couldn't have found a better group of awesome people to work with, no matter what the business happens to be. Thanks for the outstanding work and life-changing addition!” Alan Adams Kendall, NY
“They were safe during Covid. I was able to do an exchange to meet my mother-in-law’s needs. They were kind and compassionate. They were a good amount of items in stock that I could have immediately.” Aimee Vilcins Pittsford, NY
“The technician was very professional, knowledgeable and prompt. We are very grateful for the service and definitely recommend this company!!” Robin Flood Conesus, NY
“Your chair lift made it possible for my husband to stay at home in our own bedroom comfortably for several months. The staff was easy to deal with, and have responded promptly to any concerns I had.” Jane Crumlish Dresden, NY
“101 Mobility is a customer-oriented organization. They respond quickly to customer requests, taking what-ever action is necessary to respond to the customer's need. They are pleasant and easy to work with.” Barry Blum Conesus, NY
“You seem to b very customer focus. I know that I could had bought my scooter 4 about $300.00 less on line but I wanted to buy local so if I need service. I think that 101 Mobility will b there if I need them.” Victor Ranieri Livonia, NY
“Everything went well from start to finish Going on 2 years now no issues” Chris (Jean) Wetzel Rochester, NY
“I felt that Miguel was very honest with us when we were looking at your system. He made us comfortable with our decision to go with 101. Their installer, Art, was equally pleasant. He did a very nice job at the install, explained things to us The most surprising thing with 101 was that they never asked for any payment until the job was done. We’ve dealt with a variety of services in the last few years and ALL of them wanted a deposit. How refreshing.” Gail Korneliusen Webster, NY
“The guys that were there at my in-laws were very professional and took care of the issue” John Pizzo Rochester, NY
“VERY CUSTOMER SERVICE ORIENTED” NY Regional Center for Independant Living Rochester, NY
“Art is great to work with, even if he has to drive to Andover.” Terry Morgan Andover, NY
“It seems as if I am the most important thing when In am dealing with 101. This means the people, the service, and the care I get is truly appreciated.” Steve Royal Rochester, NY
“Thank you for the help-would you tell me what web site to go to for the batterry thanks wilwwn and mary” Eileen Bagley Hammondsport, NY
“Personal interaction with your service personel. Most excellent performance of your products. Thanks much --Charlie” Charles Gray Rochester, NY
“What is a problem is you do not except medicare or medicade” Doug Newton Scottsville, NY
“Product is exactly what I needed at a reasonable cost.” Stephanie Spring Rochester, NY
“HE DID A GOOD JOB” Carol Demay Fairport, NY
“You had the chair rail that I needed when I needed it. Still works great! We recently had it serviced and the gentlemen that came were friendly and fast. Works so much smoother now!” Susan Brown Rochester, NY
“Good job well done” Gary Kenneweg Churchville, NY
“Very efficient , loyal customer service, competitive prices and stands behind the product!!” NY Regional Center for Independant Living Rochester, NY
“10- Mobility was incredible flexible around my mother’s release date from the hospital, immensely professional, and made the entire transaction simple and stress free. We are thrilled with the product and with the support from the company.” Donna Kingsley Hemlock, NY
“I appreciate the quick response. I needed a chairlift for my father after he fell and hurt his arm making it hard to go up and down stairs. I called for a quote, a week later installation was complete JUST IN TIME before the lockdown came into effect. I can’t visit my dad BUT I have peace of mind. With Gratitude, Samantha Perry” Samantha Perry Rochester, NY
“Quick, efficient, quality product, easy to deal with.” Cindy Shelflin Geneseo, NY
“Art did a great job of helping us with our wheelchair situation. He showed us pix and gave us recommendations. Thanx !” Gloria Canfield Leicester, NY
“Better weight limit, better batteries” Jackson Woika Attica, NY
“Great product knowledge, which is rare in the medical supply business.” Rick Saxe Rochester, NY
“fast and comprehensive” Kimberly Dobson Rochester, NY
“Great service and good tutorial.” Jean Scott Fairport, NY
“Associates were all friendly & helpful. Information provided was accurate and all our questions were answered. I appreciated that we were given the total cost up front and that the payment was due after the installation was completed. Install of stair lift was done in a professional manner. Everything was demonstrated for the use of the lift and explained very well. The lift works great and is easy to use. Thanks!” Penne Perrin Naples, NY
“very goog - for 4 years” Lee Frette Perry, NY
“How quickly you all responded.” Deborah Thomas Sodus, NY
“Service is excellent. Representatives have bent over backwards to meet the organizations needs.” NY Regional Center for Independant Living Rochester, NY
“You responded promptly to my inquiry, the representative you sent was knowledgeable and very helpful, as was the installer. Having the chairlift has made a significant difference to my husband's quality of life. I'm interested in pursuing some of your other products.” Jane Crumlish Dresden, NY
“Great company...very knowledgeable. Staff are very helpful and professional.” Brandi Mack Auburn, NY
“While it took some time to finally get the proper grab bar for my shower wall, when it did arrive it was scheduled within a week. Jim arrived on time & went right to work. I have a grab bar to assist my ability to get in & out of my bathroom tub. It's made a big improvement for my safety so I really am grateful to have it. Jim was so respectful when he arrived; he explained what he would do; and he made sure that the work area was cleaned when he finished. His company is fortunate to have him doing the work. I'm pleased with this installation.” Marjorie Pawley Rochester, NY
“Product works nicely. Installation went well. Installer very pleasant. I give it a 10. Charles Johnson” Charles Johnson Hammondsport, NY
“Excellent product and super fast turnaround with installation.” Eugene Dorsey Rochester, NY
“Helpful employees on the phone to select the right product. Quality wheelchair ramps and reasonably priced.” Stephanie Powlin Penfield, NY
“I was Very satisfied with the service I received from Mobility 101. The guys came in and set up my house so I was able to do the normal things a person does. You see I became a paraplegic back two years ago that forever changed my life. I have a big family so the guys actually came in and did the demolition work, Then rebuilt my bathroom New within a week with all of us living here. That’s me and my five children and parents in the upstairs apartment. Also they put in an elevator so I can get upstairs to the second floor, a ramp on the back deck so I can get up there for cookouts and also fix my porch without any extra cost. They had seen that my wheels would get stuck on the deck where the wood began to Rot and separate so they put New boards in. The door to upstairs is an open Sesame as well as downstairs so I don’t have to struggle with holding a door and pulling myself in with the wheelchair.They put in New floors as well! I am so satisfied with the way the house looks and all the time and effort they had put in to make my home accessible for me to live in. I just want to thank the guys that did all the construction work along with kelly at the office and of course Miguel For his big heart.” Stephen Graham Jamestown, NY
“Art has been very patient working with me to learn care of our chair lift.” Terry Morgan Andover, NY
“Wonderful experience from beginning to end.” Frank Carol Bianco Watkins Glen, NY
“What's not to like ! From start to finish friendly quick and professional , everyone I came in contact with in company was the same.” Mary Bombich Canandaigua, NY
“Awesome! Fast service, everyone very professional, from sales rep to installer. Phone call to installation 2 days. Highly recommend. Thank you!” John Bauer Hamburg, NY
“Your service tech Jim was very professional and a pleasure to work with” Carl Zerbo Arkport, NY
“Fast installation and thoroughly checked out on use. I couldn’t be more pleased to finally get upstairs in home recently purchased. A follow-up call the next day to make sure things were going smoothly let me know this is a caring company. Many thanks.” Beth & Greg DeFrancesco Holley, NY
“Ease of having the mobile seat installed and renewed monthly. Very courteous staff.” Janice Ippolito Penfield, NY
“Quick response and turnaround. Onsite quote was helpful. Professional installation.” Grace Williamson Rochester, NY
“Everyone was very helpful and answered all of my questions.” Tina & Larry Blazey Rochester, NY
“The nice part is that you carry an American made product. The install guy was was courteous and very helpful with the questions I had. When he left, there was no signs that he was there except for the stair lift he installed.” Gail McCue Rochester, NY
“Sales rep was very professional and knew the answers to our questions. Installer was polite and helpful.” Phil Footer Bloomfield, NY
“everyone very knowlegable and friendly. easy to work with.” Scott Banks Cinccinatus, NY
“The communication with the team has been exceptional.” Tessa Moore Elmira, NY
“All personal that I interfaced with, either by phone, internet, or in person were very polite, informed about the project and the needs of our building and helpful. Yes, I would definitely recommend your company to anyone I know that is need our your equipment.” St. James Episcopal Church Batavia, NY
“I was very impressed with your salesperson and installer. Both were friendly and very knowledgeable about the Bruno product we had installed. Having the stairlift has helped us get back to our normal routine, allowing my daughter to once again be able to get upstairs to her bedroom and take a shower. So far our Bruno stairlift has worked beautifully, just as promised.” Ginny Winchester Honeoye Falls, NY
“I like the fact that the gentleman that installed it was very nice and explained everything to us.” Wallace Hill Rochester, NY
“The employees (sales and installers) are knowledgeable and informative. The product is more than adequate and he result is what we wanted.” Ronald & Cordelia Peterson Rochester, NY
“The company staff and technicians are very helpful.They are very professional and did not delay or waste time in getting the job done.” Yogesh Maheshwari Williamsville, NY
“Very sturdy well designed product, good job on estimate. Fine craftsmanship by the installer.” Mary Damico Rochester, NY
“Knowledgeable, pleasant, friendly.” Greg Ingham Hilton, NY
“The technician who came by my place to service our stair glide was very courteous and didn't mind my hanging around to watch him work. He explained everything to me as he worked and was very neat and thorough. I appreciated that he was very careful to do all that he could to think of an inexpensive solution to the problem we were having with the stair glide.” Thomas Moore Rochester, NY
“We were able to order and receive a chair lift in a short period of time! The cost was better than expected. The service was great! James was efficient knowledgeable, friendly. He took less time to install than I thought.” Susan Brown Rochester, NY
“the service was good thanks to Lorrie” Art Clark Hilton, NY
“it was easy and great” Nelson Motzer Rochester, NY
“Customer Service and Sales was amazing, a great deal of help. Everyone was very professional. A pleasure working with you. Carole&Gary” Carol & Gary Riehlman W Henrietta, NY
“Your company stands behind the warranty of the products” NY Regional Center for Independant Living Rochester, NY
“The Bruno lift seems great, but due to installation problems done by my local contractor, the lift failed to work at times. On May 17, 2018, you sent Art and Jim down to service it. They are very good. My fingers are crossed that it's OK now. In addition to fixing it, Art gave me a number of tips and a lot of information on how to maintain the lift. I will certainly call in about a year to have you send someone just for an 'annual checkup' of the lift. It would be great if Art and Jim are sent next spring when I call.I wish I'd called you earlier.” Terry Morgan Andover, NY
“I like how simple the elevator lift is to use and so far has worked perfectly.. The installers we're very conscientious very nice to talk to and acted in a very professional way and everything was done the right way I am absolutely satisfied.. And my wife loves the product also.. I would recommend this elevator lift to everyone.. thank you 101 Mobility. Roger” Roger Poette Buffalo, NY
“Caring help nearest me.” Sheri DeLong Rochester, NY
“The Bruno is a fine product The sales person (Lori) was very polite and did a good job in selling us on this product The techs did a great job in installing the stairlift (Art and Jim) . Art did a very good job in showing us how to use the lift. I should also say that the men were here at the exact scheduled time.” Robert & Doris Spink Phelps, NY
“Customer service is outstanding. Nothing but a wonderful experience!” Carl Zerbo Arkport, NY
“We have been VERY PLEASED with the Bruno stair lift you installed in March 2016. It does not get high usage because we use it only when my wife must leave the house; it is the only way we can get her out without negotiating other stairs (where there is no lift). Your technician, Art, was well informed and very helpful in educating us about the use and maintenance of our stair lift. It was good to see him again when we had a problem with the lift. He knew immediately what the problem was and fixed it expeditiously. My problem is not with Art. He is good and knows his work well, but I have two issues that are of concern to me: 1. Art told me that the stair lift was installed to the Bruno standards at that time, but since he and your company have realized that with the turning of the seat, a wire set is twisted and there have been problems with that wire set breaking. Now, Art tells me, you are using nylon ties to keep the wires from twisting with the turning of the seat. Seems to me that either Bruno or your company should take some responsibility for solving that problem. 2. A $450 service charge is unreasonable, especially given the issue described in 1 above. I am very unhappy with having to pay that large amount to get a repair that was not needed if proper caution had been taken at installation. I request refund of a portion of that money. I live on retirement income and that amount for a service charge is exorbitant.” Robert Danner Houghton, NY
“My wife and I purchased our stair lift roughly three years ago after my (minor) stroke. We both love the product. And we do a minimal amount of routine maintenance. Our cats love to ride it and every now and again one gets "hit" and the lift ALWAYS stops instantly It also bridges all power outages, some of which are hours in duration. A few days ago I gave 101Mobility a call to order a replacement for a remote I had lost. They had a record of my 2015 purchase and Kelly shipped me the correct part in near real time. And lest I forget, the installation crew was in and out in an afternoon for the initial installation.” Lee Frette Perry, NY
“Very responsive, easy to work with” Deborah Hammond Rochester, NY
“Excellent customer service. Prices are right!!!” NY Regional Center for Independant Living Rochester, NY
“Your company was willing to work with us to provide my elderly Mom with the right bathtub needed for her to comfortably and safely bathe. Thank you!” Geraldine Daniels Rochester, NY
“The people are very helpful and kind” Eileen Bagley Hammondsport, NY
“Great service” Thomas Monk Rochester, NY
“Easy to order parts that I need with no hassle.” Ray Sorber Cambell, NY
“Customer service” National United Church Ushers Association Rochester, NY
“quick service; solid products” Daniel Derrico Pitsford, NY
“Promptness and great service received!!!” Gordon Tait Rochester, NY
“Very Customer friendly....” NY Regional Center for Independant Living Rochester, NY
“on time and efficient installation.” Barry Culhane Pittsford, NY
“everything, it's been very good.” Jess Fraser Rochester, NY
“My husband has difficulty strapping the seat belt in and sometimes when we think we have reached the upstairs it still beeps at us and takes a couple movements down and up to stop the beeping even when the chair has reached the end of the ride.” Josh Palmer Webster, NY
“Miguel and the installation team were excellent. The only issue is the design of the battery compartment. We purchased 2 other chair lifts in 2016 and it was time to change the batteries. When we opened the battery compartment, the batteries slid out and could not be reinstalled. A service call to replace the batteries was required.” Wally Dalpan Syracuse, NY
“Sales was responsive and pricing was reasonable even with installation.” Greg Aiken Bloomfield, NY
“It was quick and easy to get an appointment for installation.” Robert Lockwood Fairport, NY
“Very nice” Helen R. Updike Geneva, NY
“met all commitments conscientious work crew responsive office staff” Donald Cormack Fairport, NY
“The service associate was polite, efficient and explained the problem to be resolved clearly and concisely to continue my husband's independence within our home. 😠With regard to the recent service charge we did find it quite high ....and would recommend your company recalculate said service charge for future customers.” Barbara Caulfield Canandaigua, NY
“HOUSE CALLS ARE TOO EXPENSIVE” Eric & Carolyn Kukla Pittsford, NY
“The lady answering the phone was not very professional, got very irritated when I was asking questions. In your type of business it is very important to have good manner customer service employees. She was more concerned about getting confirmation for the cost. However; the service guy was great ,very professional and went the extra mile to answering all my questions about the equipment. Thank you.” Hector Vazquez Rochester, NY
“1. Send installers who understand the importance of wearing a mask. 2. Send installers who are courtious. 3. Send installers who are able to properly install equipment. 4. Send installers who will not gouge your wood floor.” Bill Atkins Spencerport, NY
“I am not happy that two of my six batteries did not last as long as the other four, especially since they were not used for six months.” Ronald & Cordelia Peterson Rochester, NY
“Better quality control. It took 3 major visits before my simple stairlift was fully functional. And it still makes a groaning sound when I ride it from time to time.” Tom Raco Webster, NY
“Everyone was very helpful and kind, but the labor fee was exorbitant.” Jo Meleca-Voigt Rochester, NY
“The access specialist (Nathan Moffett) and installer (Art) were both very knowledgeable, prompt and the installation was so efficient with minimal disruption to our workflow. Unfortunately, we have had problems with the doors getting stuck every day since they were installed on July 6, 2018. We've had Art out here twice but since we're able to reproduce the issue while he is here we've not been able to resolve it. We are now getting up each time to manually close the door when it (intermittently) gets stuck on open and our reception staff are keeping a log of these incidences, as their time permits.” Adele Van Der Vyver North Chili, NY
“When I arrived at my hotel and picked up the scooter the battery was almost dead. The battery charge (fully - overnight) did not last as long as other scooters I have rented. These other scooters were also Goldens but were 3 wheel. This should have not made the difference in battery life.” Harold Truebger Rochester, NY
“Recent hack on my credit card for $187.44, same amount as purchase i made on same date at 101 Mobility. Charge came thru for your company and I paid it. I cancelled card. You need to check computer security at your company before I spend any more money there. Products and service before that were excellent. Garry Mount” Garry Mount Rochester, NY
“I was quoted the wrong price for the service call. The woman I spoke to had no idea about the batteries that were referred to in the manual that came wirh the lift. The invoice was calculated wrong and a second check had to be written.” Sandra Ansley Geneva, NY
“Repair person was not friendly or able to fix chair.. Seat belts were horrible. One of two chairs is still beeping. I have not been able to use. After this month I make my last payment then will be calling a new company to assist me.” Bernadette Danna Rochester, NY
“Sorry for the negative comment but I was told the board that you were placed was $600. All of a sudden I got a bill for $1200! I can’t imagine that travel in labor was that much money.” Carl Zerbo Arkport, NY
“Long delay and many phone calls to replace a part. Staff taking order got erroneous and incomplete information. Supplier was very slow getting part to 101 Mobility. Installer Art was courteous and efficient.” Garry Mount Rochester, NY
“Very very very rude installer” Stephanie Joyce Newark, NY
