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Posts from 2023

  • What ‘Before the Sale’ service looks like What ‘Before the Sale’ service looks like When I speak to customers who are considering home accessibility products or auto mobility products, they are justifiably concerned about service after the sale—mostly about what will happen if something breaks. And I always let them know we will be there for them. But I ... Learn More
  • Questions I wish my customers would ask me during a consultation (but almost never do!) Questions I wish my customers would ask me during a consultation (but almost never do!) I sometimes find myself in a lengthy conversation with a potential customer on the technical merits of a product or how it would fit in the home. While this is certainly an important topic of conversation, it can distract the customer from asking some very important ... Learn More