Proprietary Software Helps 101 Mobility® Franchisees Exceed Customers’ Expectations

On-going training, leads, jobs, employee schedules, evaluations, and customer details! How can a business owner keep track of it all?

101 Mobility® franchisees have plenty to do without worrying about how to aggregate and store all of their client and employee inputs. Fortunately, 101 Mobility provides all franchisees the use of its proprietary software called “Mobilink” to help franchised business owners manage nearly every aspect of their business.

The Mobilink® software quietly runs in the background of 101 Mobility® businesses while removing the unnecessary steps and menial tasks that many independent mobility service providers deal with on a regular basis. As soon as a customer calls, 101 Mobility® account managers may enter all client details into a database where they can schedule and map out jobs for assigned service technicians. Everything a franchisee would need to store client details, create a quote, access important documents, and schedule a job is available for a 101 Mobility® franchisee through the Mobilink® software [hear directly from our franchisees, here].

Fueling franchise performance
The Mobilink® dashboard is very, very supportive; it provides me with the ability to pull and compile certain reports for review,” explains Jeff Franklin, owner of 101 Mobility® Cleveland and Columbus. “I am able to get an all-encompassing view of my locations’ financial information. I use the reports as fuel for employees to reach goals and quotas. We make it a lot of fun for our offices to rival each other for the top sales performance of the month!”

In constant motion
At corporate, we spend a lot of time improving systems and training to make it easier for our franchisees to efficiently run their business,” explained Tamara Weil-Cunningham, Manager of Training and Support at 101 Mobility® headquarters. “Mobilink® software updates are made on a routine basis.”

Because the 101 Mobility® corporate support team maintains close contact with franchise owners and account managers, we can often anticipate variables that might affect productivity or service. 101 Mobility® franchisees rely on a team and a system that strives to constantly evolve with their needs.

Provide better service to more customers
The Mobilink® software provides 101 Mobility® franchised business owners with a distinct advantage over the independent competition. Franchisees can spend more time getting involved in their surrounding communities because the Mobilink® platform makes managing the details easier. Account managers are able to input critical customer information down to additional notes like a birthday or special circumstance if they’d like. Service technicians also use Mobilink® features to communicate on-the-job specifications. Overall, the proprietary software allows everyone in the 101 Mobility® system to focus on what is most important – our customers.


Learn more about 101 Mobility
Visit us online at 101mobility.com/franchiseopportunity or follow us on LinkedIn for company news and update. For in-depth details about the 101 Mobility franchise opportunity, request information by clicking here